Business Analyst - Legal Operations at Dynatrace

| Waltham
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Our Legal Operations team is looking to add a Legal Operations Business Analyst to support increased automation and day-to-day efficiency in our global commercial contracting process, and other subject matters supported by the Legal team. You will serve as the applications owner within the team and work with various key stakeholders on projects, from project initiation and design through to completion. As our Business Analyst - Legal Operations, you will be key in implementing business systems and creating processes and practices to improve the effectiveness of the legal team, facilitate change and enhance the ease of doing business with Dynatrace.
The role balances an opportunity to make an impact and put your fingerprints on outcomes with an opportunity to build automation and process for a fast-growing organization.

Your Role in the Team

  • Understand the business needs and objectives for the Legal department
  • Drive strategic automation projects for the Legal team, in collaboration with Finance, SalesOps, Business Systems and other teams across the organization.
  • Define project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility, drive change management and adoption, and comprehensive reporting. 
  • Create and manage project schedules, identify risks, and provide status updates
  • Create test cases/scenarios and manage user acceptance tests
  • Create and maintain documentation related to developing and modifying business processes and related systems
  • Organize and deliver operational trainings relevant to the audience and project needs
  • Provide one-stop-shop support to our commercial lawyers by assisting them through the sales process, including guidance on internal processes, and use of Salesforce, DocuSign CLM (formerly SpringCM) and other systems.
  • Be proactive in identifying areas of need and generating action plans.

More about you

  • You are a logical process minded thinker with a demonstrated track record of streamlining and automating Legal and related Commercial processes
  • You are tech savvy & curious and take a principled, foundational approach to investigating your curiosities
  • You care about your impact and take proactive ownership for making that impact count
  • You can create order and insight from chaos and data
  • You are a continuous learner and strive to improve yourself and bring up those around you
  • You are genuinely excited by and have a real passion for driving a business to increasing success


  • 3+ years of recent relevant experience in systems implementation, contract management processes or commercial operations for a growing technology company
  • Experience implementing technical solutions; leading global projects in a legal department strongly preferred
  • Bachelors’ degree from a competitive college or university required
  • Knowledge of Salesforce, Docusign CLM (formerly SpringCM) and other content data management and workflow tools preferred
  • Advanced Excel and MS Office skills required
  • Experience with process management, including identifying, writing, and prioritizing requirements, managing implementation timelines and successful user adoption desirable
  • Travel up to 10%, post-pandemic

Dynatrace provides software intelligence to simplify enterprise cloud complexity and accelerate digital transformation. With AI and complete automation, our all-in-one platform provides answers, not just data, about the performance of applications, the underlying infrastructure and the experience of all users. That’s why many of the world’s largest enterprises trust Dynatrace to modernize and automate enterprise cloud operations, release better software faster, and deliver unrivaled digital experiences.
We offer competitive compensation, company-sponsored premium benefits, medical, dental, vacation/holidays, company matching 401(k) Plan, etc. Dynatrace is an equal opportunity employer and VEVRAA Federal Contractor. We consider all qualified applicants of diverse background and hire without regard to race, color, gender identity, religion, national origin, ancestry, citizenship, physical abilities, age, sexual orientation, veteran status, or any other characteristic protected by law. If your disability makes it difficult for you to use this site, please contact [email protected] Dynatrace participates in E-Verify, participant information in English and Spanish. Right to work information in English and Spanish. EEO is the Law/EEO is the Law Supplement.
Note to Recruiters and Placement Agencies: Dynatrace LLC (Dynatrace) does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website or to any Dynatrace employee. Dynatrace will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Dynatrace.

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Just 11 miles west of Boston, you'll find the Dynatrace headquarters, placed outside the bustle of the city in the tech-hub of Waltham.

An Insider's view of Dynatrace

How would you describe the company’s work-life balance?

Dynatrace has provided me with the tools and flexibility to work remotely (when needed) which has allowed me opportunities to be an involved, present parent and have the option to travel while still fulfilling the obligations to the organization I support.

Joe Callina

Lead Sales Recruiter

What does your typical day look like?

I start going through my Salesforce tasks and running through my Cadences in SalesLoft -- this consists of sending targeted emails, executing campaigns, and cold calling. Throughout the day I'm always on LinkedIn where I read any posting from my Named Accounts, read through profiles and network. I then communicate these findings with my Reps.

Kristen Armata

Sales Development Representatives NORAM

How does the company support your career growth?

Dynatrace has a fantastic training program in place to support new hires! The SDR team continues that training with weekly, monthly, and quarterly enrichment to help new employees gain the skills needed to be successful!

Jamie Mallett

Partner Program Manager NORAM

How do you make yourself accessible to the rest of the team?

From the time the new employees attend boot camp to their time in the field around the world, I make myself available to every rep, manager, SE...the entire organization for sales calls, employee meetings, partner calls, events, etc. I have direct communication with team members daily and I give everyone my number and they know they can call me.

Steve Pace

SVP, Global Sales

How has your career grown since starting at the company?

I’ve been with Dynatrace for 2+ years now and it’s incredible to look back and see how I’ve grown professionally over that time. From launching a company-wide employee advocacy program to having the opportunity to teach incoming “Dynatracers” about the benefits of social media.

John Rocker

Social Media Manager

What are Dynatrace Perks + Benefits

Dynatrace Benefits Overview

Being a leader in the market doesn’t mean it’s all work and no play. At Dynatrace, our employees take their jobs seriously but also like to have fun. While at work, we encourage you to take a break and enjoy a game of ping-pong, have a cup of coffee. Work flexibility is important at Dynatrace, we are investing in your growth and happiness! Dynatrace provides a comprehensive benefit plan that allows employees to select benefits that fit their personal needs and stay competitive in the market place.

Volunteer in local community
Greater Boston Food Bank. Cradles 2 Crayons.
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Unconscious bias training
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Disability insurance covers 100% of annual salary with no maximum.
Dental Benefits
Our dental plan covers $2500 of expenses.
Vision Benefits
Annual eye exams are $10 co-pay with $140 for glasses and contact lenses.
Health Insurance Benefits
Life Insurance
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
Dynatrace, Inc. 401(k) retirement plan offers pre-tax and after-tax contributions, a wide spectrum of investment options, loans and a year-end True-up.
401(K) Matching
Dynatrace, Inc. provides employees with a 401(k) matching plan managed by Fidelity. We match 6% of contributions up to 3% of an employee's annual gross pay.
Employee Stock Purchase Plan
Dynatrace, Inc. offers qualified employees to purchase company shares at a 15% discount.
Child Care & Parental Leave Benefits
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Employees have unlimited Sick days.
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Dynatrace, Inc. offers pre-tax commuter benefits for all employees.
Game Room
Stocked Kitchen
Dynatrace, Inc. has a fully stocked kitchen including unlimited snacks, coffee, tea.
Professional Development Benefits
Promote from within
Online course subscriptions available
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