Are you passionate about helping legal professionals get the most value from technology?
Do you enjoy building relationships and supporting customers to adopt innovative, AI-powered solutions in their daily work?
About our Team
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.
About the Role
As a Customer Success Manager supporting Large Law Accounts, you will partner with legal professionals to help them adopt and integrate research, drafting, analytics, and AI-powered solutions into their workflows. This role focuses on driving meaningful customer outcomes by increasing engagement, strengthening relationships, and supporting long-term value across complex, distributed organizations.
Responsibilities
- Support a portfolio of Large Law Accounts by helping drive adoption, engagement, customer value, retention, and usage growth across branch offices and distributed user groups.
- Build trusted relationships with customer contacts and serve as a responsive resource for workflow guidance, adoption support, and product engagement.
- Assist in the execution of customer success plans aligned to firm goals, legal workflows, business priorities, and broader account strategies.
- Help legal professionals incorporate LexisNexis drafting, research, analytics, and AI-powered workflow solutions into daily legal work through targeted outreach and practical adoption support.
- Partner with Customer Success Managers, Client Managers, Sales, Product, Marketing, and Enablement to coordinate customer engagement, support account planning, and identify risks or opportunities.
- Use customer health, engagement, usage data, and customer feedback to identify adoption trends, surface barriers, and recommend next steps that support retention and growth.
Requirements
- Experience working with law firms, legal professionals, legal research, or legal technology.
- Early career experience in customer success, account support, client services, consulting, legal technology, legal practice, enterprise software, training, or solution adoption.
- Interest in large law firm workflows, stakeholder dynamics, and the role of AI in legal research, drafting, summarization, and productivity transformation.
- Ability to build strong customer relationships and communicate clearly with legal professionals to support value-based engagement.
- Strong organizational skills with attention to detail, follow-through, and the ability to coordinate multiple priorities.
- Familiarity with CRM, customer success, enablement, analytics, or AI-powered tools such as Salesforce, Gong, Seismic, Tableau, or similar platforms.
Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
About the Business
LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.
We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.
Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.
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We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
USA Job Seekers:
EEO Know Your Rights.
RELX Waltham, Massachusetts, USA Office
Waltham, United States
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