Learning Experience Strategy Product Owner - Hybrid

Overview

The Learning Experience Strategy Product Owner will be accountable for the full life cycle of learning experiences, tools and templates that support adoption of The Way We Work mindsets, behaviors and practices across the bank. Our Practice Development offerings support multiple customer types, including product owners, agile teams, program leaders, executives, and professional practitioners of agility, customer centricity and change management.  Our goal with offerings is to support deep adoption of The Way We Work, with a focus on building knowledge and ability in the mindsets, behaviors and practices.  Offerings include social learning experiences, in classroom learning, digital learning, and standardized tools to make activities like journey mapping, root cause, user research, and customer testing easier for everyone to adopt.

Product Owner Accountability Includes:

• Leadership Responsibility: Product leader of a team of practice professionals who work together to integrate their disciplines and design, build, maintain and facilitate innovative learning experiences.

• Vision & Roadmap: Builds, maintains and communicates the vision and roadmap for practice development offerings that support adoption of The Way We Work mindsets, behaviors and practices to life.  Knowledge of adult learning theory and experience creating a scalable learning experience strategy is a must.  Knowledge of modern approaches to learning that extend beyond traditional classroom or digital learning.  Experience developing learning experiences that support transformational change is a plus. Many of our practice offerings are early in their lifecycle, so comfort with early stage design, testing and development in addition to continuous improvement of offerings is critical. Identifies opportunities and fosters external partnerships to accelerate our roadmap.

• Customer Focus, Communication & Collaboration: Collaborates with stakeholders across the bank, including members of Transformation Enablement, Strategy, Transformation & Innovation.  Conducts discovery research and testing with various customer groups.  Proactively seeks feedback and is responsive to needs of colleagues and customers.  Is able to navigate customer preferences with organizational constraints in a savvy and nuanced way to maximize value.

• Value Driven Decision Making: Makes prioritization decisions based on value, even in a complex and changing environment.  Has experience developing a measurement framework to show the impact of learning experiences on bigger picture outcomes or value. 

• Continuous Learning & Improvement: Supports team in developing deeper cross functional knowledge and becoming more T-shaped in their practices. Is able to effectively balance the demands of creating new content with improving and maintaining existing content and is transparent about the maturity of offerings.

Education and Experience Required

• Bachelor’s degree, equivalent work experience

• 8 or more years’ proven project management experience 

Education and Experience Preferred

• 8 or more years’ proven learning experience design and learning experience design program leadership 

• Consulting experience 

• Experience defining and bringing to life a strategy to advance knowledge and ability to adopt new mindsets, behaviors and practices

• Experience as a product owner of an agile team

• Experience working as part of a cross functional leadership team where we all work toward common goals (vs. individual goals)

• Strong knowledge of agile product ownership methodology

• Strong verbal and written communication skills, particularly an ability to negotiate, influence and gain consensus

• Regularly communicates verbally and in writing with executive management on status of initiatives, in a professional and understandable manner

• Excellent problem-solving skills

• Ability to work individually as well as a member of a team

• Self-motivated, results-driven and well-organized individual

• Ability to handle multiple tasks and work under time constraints in support of various assignments

• Ability to function professionally at many different levels (clients, management and peers)

• Strong interpersonal skills necessary for business partner relationships within and outside the organization

• Ability to build mutual trust and encourage respect; open to different points of view

• Comfort with ambiguity

Work Arrangement

• We believe that our “office” may be anywhere our customers and employees live, work and play.  So while our team members may not be required to come into an office on a set schedule, we are expected to engage in purposeful, in-person collaboration and to be active participants in the M&T community and the communities we serve. 

• This will be a hybrid position (part in-office/part remote) that includes time spent working in-office at an M&T Bank office location, preferably in the Buffalo, NY, New York, NY, Boston, MA, Bridgeport, CT, Baltimore, MD, or Wilmington, DE areas.  Depending upon the location of the final candidate and the needs of the team the position might be hybrid or possibly remote within the M&T Bank footprint (CT, DE, ME, MD, MA, NH, NJ, NY, PA, RI, VT, VA or DC), with travel required as referenced below.

Anticipated Travel

• Employees in this position should be prepared to travel on a monthly basis within the M&T Bank east coast footprint, primarily to Buffalo, NY.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $100,611.94 - $167,686.57 Annual (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

LocationBuffalo, New York, United States of America