ZoomInfo is where careers accelerate. We move fast, think boldly, and empower you to do the best work of your life. You’ll be surrounded by teammates who care deeply, challenge each other, and celebrate wins. With tools that amplify your impact and a culture that backs your ambition, you won’t just contribute. You’ll make things happen–fast.
The Learning & Development Manager (LDM) is responsible for all aspects of training for ZoomInfo customers.
We are looking for engaging personalities who can connect with our customers, igniting excitement about their learning journey with a high level of creativity and imagination. We welcome team-oriented candidates who are confident in their ability to help customers increase their proficiency with ZoomInfo to solve their business challenges.
What You'll Do:- Facilitate training sessions for customers, both new and existing, in accordance with established programs, to ensure immediate adoption and success while creating lasting impact.
- Document and track trainings, attendees, notes and follow-ups for assigned customer base in Salesforce CRM.
- Develop content for trainings for both customers and internal stakeholders (and employees, occasionally). This includes working with the Learning & Development team to conduct needs assessments, meeting with internal stakeholders to understand product enhancements, and developing strategic methods to facilitate training.
- Drive customer engagement beyond onboarding & fundamental trainings towards the highest degree of proficiency through our ZoomInfo Certification program.
- Customize each training based on audience/buyer personas and company profiles while leveraging their business challenges to formulate success strategies.
- Work cross-functionally with the Account Managers and Customer Success Managers to schedule trainings and provide information that has a direct impact on customer health and retention.
- Determine and apply assessment instruments to measure learner progress. Prepare monthly and annual reports on training program effectiveness.
- Bachelor’s degree, preferably in Business, Education, Human Resources or a related field.
- 2+ years proven work experience in sales or account management with 1+ of those years focused on training in sales and/or account management.
- Excellent communication, presentation and organizational skills.
- Proficiency in MS Office and Google-Suite products.
- 2+ years' experience in Sales, Account Management, and/or Training
- Proficiency with Salesforce (Lightning).
- Experience with learning management software.
- Knowledge of the methods and principles of designing training programs, teaching individuals and groups, and assessing the impact of training initiatives.
- Experience with engaging large Sales, Marketing and/or Recruiting audiences and improving technology adoption on a large scale.
What’s In It For You:
- Top notch tech stack
- Market leading product offering (check out our long list of G2 awards)
- ERG (Employee Resource Groups) to foster a diverse, inclusive workplace
- Benefits to Help You Thrive -
- Comprehensive Medical, Dental, Vision
- Eligibility for Future Equity Awards
- 401k Matching (50% of the first 7% of your contribution)
- 12 weeks Parental Leave for primary caregivers, 4 weeks for secondary caregivers
- Family forming benefits up to $20k, plus discounts on a Care.com membership
- Virgin Pulse Wellness Program
- Optional add ons such as pet insurance, legal service support, and more!
This is a hybrid role, working a minimum of three days per week from one of our US office locations.
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#LI-Hybrid
Actual compensation offered will be based on factors such as the candidate’s work location, qualifications, skills, experience and/or training. Your recruiter can share more information about the specific salary range for your desired work location during the hiring process. We want our employees and their families to thrive.
In addition to comprehensive benefits we offer holistic mind, body and lifestyle programs designed for overall well-being. Learn more about ZoomInfo benefits here.
About us:
ZoomInfo (NASDAQ: GTM) is the Go-To-Market Intelligence Platform that empowers businesses to grow faster with AI-ready insights, trusted data, and advanced automation. Its solutions provide more than 35,000 companies worldwide with a complete view of their customers, making every seller their best seller.
ZoomInfo may use a software-based assessment as part of the recruitment process. More information about this tool, including the results of the most recent bias audit, is available here.
ZoomInfo is proud to be an equal opportunity employer, hiring based on qualifications, merit, and business needs, and does not discriminate based on protected status. We welcome all applicants and are committed to providing equal employment opportunities regardless of sex, race, age, color, national origin, sexual orientation, gender identity, marital status, disability status, religion, protected military or veteran status, medical condition, or any other characteristic protected by applicable law. We also consider qualified candidates with criminal histories in accordance with legal requirements.
For Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. ZoomInfo does not administer lie detector tests to applicants in any location.
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ZoomInfo Waltham, Massachusetts, USA Office
275 Wyman St, Waltham, MA, United States, 02451
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