Learning Content & Digital Adoption Specialist

Multi-Modal Learning Content Development

• Design and develop short-form, engaging learning experiences that drive product adoption: in-app messaging, interactive walkthroughs, micro-videos, and quick-reference guides. 
• Use data and product analytics to identify adoption gaps and design learning interventions that address them. 
• Leverage generative AI tools to accelerate storyboarding, scripting, localization, and content variant creation. 
• Apply principles of learning experience design and behavioral science to deliver just-in-time, user-centric content. 
• Ensure all content aligns with Resilinc’s tone, accessibility, and brand guidelines. 

Digital Adoption Enablement

• Collaborate with Product, Customer Success, and Marketing teams to translate product updates into targeted learning moments. 
• Build and deploy in-platform learning experiences (tooltips, flows, guides) using digital adoption tools  
• Measure impact of content and interventions on key adoption metrics: activation rate, time-to-value, and feature engagement. 
• Iterate content based on analytics, experiments, and user feedback. 

LMS and Certification Support

• Assist with the configuration and maintenance of the LMS, including uploading courses, managing users, and reporting on engagement. 
• Support certification and structured learning programs in partnership with the Learning Experience Design Manager. 
• Align formal courseware with in-product learning moments to create seamless learning journeys. 

Learning Analytics and Continuous Improvement

• Define and track KPIs for content effectiveness and learner engagement. 
• Leverage data from product analytics, LMS reports, and surveys to assess learning impact. 
• Continuously evolve content strategy based on results, trends, and emerging learning technologies. 
• Stay current with best practices in AI-enabled content design, digital adoption, and micro-learning. 

What You Will Bring

• Bachelor’s degree in Instructional Design, Educational Technology, Communications, or a related field. 
• Experience working with SaaS or AI-powered products. 
• Basic media editing experience. 
• 2+ years of experience in learning content development, customer education, or digital adoption. 
• Proven ability to produce multi-format content — video, in-app guidance, quick reference visuals, and micro-learning modules. 
• Demonstrated experience using AI-based tools for content ideation, drafting, and localization. 
• Understanding of product adoption metrics and learning analytics. 
• Familiarity with digital adoption platforms and LMS systems. 
• Strong written, visual, and storytelling skills, with attention to detail and accessibility. 
• Experience collaborating cross-functionally with product, engineering, and marketing teams. 

What Will Make You Stand Out

• Experience designing or integrating learning agents, chatbots, or virtual tutors for training and onboarding. 
• Familiarity with prompt engineering for LLM-based learning interactions. 
• Experience supporting certification or learning pathways in an LMS. 
• Knowledge of SCORM/xAPI standards.