Leader, Technical Marketing Engineering

Who We Are 

Cisco ThousandEyes is a Digital Experience Assurance platform that empowers organizations to deliver flawless digital experiences across every network – even the ones they don’t own. Powered by AI and an unmatched set of cloud, internet and enterprise network telemetry data, ThousandEyes enables IT teams to proactively detect, diagnose, and remediate issues – before they impact end- user experiences. 

ThousandEyes is deeply integrated across the entire Cisco technology portfolio and beyond, helping customers deploy at scale while also delivering AI-powered assurance insights within Cisco’s leading Networking, Security, Collaboration, and Observability portfolios. 

About The Role 

ThousandEyes is seeking a Technical Marketing Engineering Leader to manage a high-performing team of solutions architects in developing and communicating best-practice technical solutions for a broad range of customer challenges. This role combines technical expertise with people management to ensure the successful go-to-market execution and adoption of ThousandEyes products. You will serve as a subject matter expert, actively developing technical solutions material, while driving execution across your team. 

What You’ll Do 

• Lead, mentor, and develop a team of Product Solutions Architects, setting clear objectives, prioritizing workloads, and allocating resources to meet business goals. 

• Develop and oversee the creation of reference architectures, guides, labs, and demos for ThousandEyes solutions and products. 

• Ensure the delivery of high-quality technical solutions training for internal and external stakeholders. 

• Collaborate closely with sales, product, and marketing teams to support go-to-market and adoption activities. 

• Oversee new product and feature introduction activities, such as technical training and creation of technical decision-maker presentations. 

• Engage directly with customers to gain in-depth understanding of their business processes and product needs, validate solutions, and develop product champions. 

• Support field and marketing events, including conferences and customer meetings; some travel required for you and your team. 

• Promote ThousandEyes' culture of collaboration, innovation, and technical excellence. 

Qualifications 

• Proven experience managing and developing technical teams, ideally in technical marketing or solutions architecture. 

• Strong networking domain expertise and experience, ideally in SD-WAN and/or network performance management technologies (e.g., SNMP, flow) 

• Extensive customer and field experience, ideally covering both enterprises and service providers (10+ years in a TME, Sales Engineering, or other similar customer-facing role). 

• Demonstrated success in building demos and creating technical content, such as best practice guides and reference architectures. 

• Excellent verbal and written communication skills, with a willingness to present and defend ideas and coach others to do the same. 

• Strong organizational and prioritization skills, with experience managing multiple projects and deadlines. 

• Bachelor’s degree, preferably in computer science or engineering. 

• Technical certifications, such as CCNA, CCNP, CCIE, or other, demonstrating knowledge in areas such as networking, CloudOps, DevOps, and automation. 

• Knowledge of Python or other programming languages is a plus. 

Cisco values the perspectives and skills that emerge from employees with diverse backgrounds. That's why Cisco is expanding the boundaries of discovering top talent by not only focusing on candidates with educational degrees and experience but also placing more emphasis on unlocking potential. We believe that everyone has something to offer and that diverse teams are better equipped to solve problems, innovate, and create a positive impact. 
 
We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification. Research shows that people from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy. We urge you not to prematurely exclude yourself and to apply if you're interested in this work. 

US – COMPENSATION RANGE – MESSAGE TO APPLICANTS 

153,700 -- 234,100 USD 

Message to applicants applying to work in the U.S. and/or Canada:  

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process. 

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. 

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use, but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter.  Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community. 

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows: 

.75% of incentive target for each 1% of revenue attainment up to 50% of quota; 

1.5% of incentive target for each 1% of attainment between 50% and 75%; 

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. 

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.