Lead research strategy for Growth product teams, conducting end-to-end research, generating insights, and collaborating with cross-functional teams to enhance product decision-making and inclusivity.
Responsibilities
- Lead research strategy: Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy.
- Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals.
- Growth experience: including research into international expansion, monetization and/or merchandising.
- Building inclusive products: Experience thinking through different audiences' needs, pain points and behaviors, including working with accessibility needs in mind.
- Being a strategic cross-functional partner: Work in close collaboration with other researchers and cross-functional partners (i.e., product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.
- Deliver high-impact insights at velocity: Generate actionable insights that help teams make decisions and build momentum towards our mission.
- Champion culture and clarity: Model honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care.
What We're Looking For
- 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
- Experience with international research in non-US markets
- Experience working on monetization, subscriptions or new revenue streams or zero-to-one products.
- Possess strong quantitative (e.g., survey, experimental) skills and expertise with developing frameworks for model measurement.)
- Strong communicator, committed to telling clear and compelling stories with data.
- Proficient in data manipulation, analysis, and dashboard creation with R, Python, SPSS, and/or Looker (or similar statistical software.)
- Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, and marketing.)
- Eager to learn from, collaborate with, and mentor other researchers.
- Passion for inclusive and accessible design and strategy
- Champions team culture in authentic, courageous, and empathic ways.
Top Skills
Looker
Python
R
Spss
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Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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