Lead UX research strategy and execution for Growth product teams, conducting strategic, iterative, evaluative, quantitative, and international research. Investigate expansion, monetization, subscriptions, merchandising, and new revenue opportunities. Partner with product, design, data science, marketing, engineering, and customer experience teams to deliver actionable insights, support inclusive and accessible products, inform product strategy, and mentor researchers.
Responsibilities
- Lead research strategy: Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy.
- Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals.
- Growth experience: including research into international expansion, monetization and/or merchandising.
- Building inclusive products: Experience thinking through different audiences' needs, pain points and behaviors, including working with accessibility needs in mind.
- Being a strategic cross-functional partner: Work in close collaboration with other researchers and cross-functional partners (i.e., product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.
- Deliver high-impact insights at velocity: Generate actionable insights that help teams make decisions and build momentum towards our mission.
- Champion culture and clarity: Model honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care.
What We're Looking For
- 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
- Experience with international research in non-US markets
- Experience working on monetization, subscriptions or new revenue streams or zero-to-one products.
- Possess strong quantitative (e.g., survey, experimental) skills and expertise with developing frameworks for model measurement.)
- Strong communicator, committed to telling clear and compelling stories with data.
- Proficient in data manipulation, analysis, and dashboard creation with R, Python, SPSS, and/or Looker (or similar statistical software.)
- Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, and marketing.)
- Eager to learn from, collaborate with, and mentor other researchers.
- Passion for inclusive and accessible design and strategy
- Champions team culture in authentic, courageous, and empathic ways.
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What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
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