Lead UX Designer (East Coast Preference)

About RightMove

RightMove is redefining how value-based musculoskeletal (MSK) care is delivered. Built in partnership with the Hospital for Special Surgery (HSS)—the world leader in MSK health trusted by elite athletes—we’re creating a new standard of coordinated, expert-led care that gets people moving better and faster.

We partner with PCPs, Orthopedic specialists, and health plans to deliver high-value, patient-centered MSK care. Our value-based care model includes patient engagement, virtual physical therapy, and care navigation to high-value imaging and specialty partners.

Our Mission & Values

We’re a high-performing team driven by one mission: to free people to move and thrive. At RightMove, we move fast, collaborate deeply, and deliver with precision. We’re a startup with enterprise-grade rigor—where talented operators, engineers and clinicians challenge conventions to improve patient outcomes.

We live our values every day:

• Perform to Win – We bring our best to deliver measurable results, valuing impact over optics.
• Be Direct with Respect – We communicate clearly, with honesty and care.
• Move as One Team – We win together, across roles and functions.
• Act with Agency – Our teams have high trust and high accountability, with the freedom to own and responsibility to deliver.
• Choose Optimism – We bring energy and perspective, even when the work is hard.

What You’ll Do

• Lead design for RightMove, creating experiences tailored for clinicians, patients, and caregivers .
• Collaborate closely with product, engineering, and clinical teams to translate complex healthcare workflows into intuitive product experiences.
• Map and document clinical workflows, customer journeys, and service touchpoints to guide product and design decisions.
• Build new and contribute to existing wireframes, prototypes, and design systems as we scale.
• Bring a strategic design perspective to key usability challenges, proposing evidence-based solutions and balancing research with agile delivery.
• Apply expertise in behavioral design, service design, and clinical workflow design to enhance patient and provider experiences.
• Shape and evolve our design processes, including lightweight research, usability testing, and iteration practices suitable for an early-stage company.
• Ensure all designs consider governance, security, accessibility and regulatory requirements for healthcare (e.g., HIPAA, WCAG, Section 508 Compliance).
• Partner with engineering during implementation to uphold quality, accessibility, and design intent.

Must-Haves

• 5–8+ years of experience designing complex digital products, ideally with healthcare platforms or EHR-related experience.
• Deep understanding of healthcare regulations, data governance, accessibility, and security constraints.
• Proven experience designing for multiple user types (clinicians, patients, caregivers ) within one platform.
• Welcomes feedback and different perspectives with humility. Approaches critique as a tool for improvement, not defensiveness—able to engage in healthy debate and iterate quickly based on input.
• Skilled in translating clinical or operational complexity into simple, usable interfaces.
• Strong generalist skill set — comfortable moving between research, design, strategy, and execution.
• Demonstrated ability to balance discovery and delivery — knowing when to research deeply and when to move fast.
• Excellent communication and collaboration skills; thrives in cross-functional, early-stage environments.
• Comfort working remotely on East Coast hours.

Preferred

• Prior experience in musculoskeletal, physical therapy, or digital health products.
• Familiarity with mental and behavioral health considerations within physical therapy and recovery.
• Background in service design, behavioral design, or healthcare workflow optimization.
• Experience working in startups or early-stage, agile product environments.
• Strong aesthetic sensibility and ability to define what “good design” looks like for both patients and clinicians.
• Open to fractional or full time.
• Based in or near Boston or DC metro areas preferred.