Lead Technical Program Manager - Professional Services Strategic Execution and Customer Success Lead

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Professional Services under IP Data Products and Services, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery. You can quickly pull data to tell a story and skilled in creating reporting and presentations.
Job responsibilities

• Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure on-time delivery of technology solutions
• Identify and mitigate risks, proactively addressing potential roadblocks and implementing contingency plans to maintain project and program momentum
• Collaborate with cross-functional teams, including engineering, product, and business stakeholders, to define program scope, objectives, and deliverables, ensuring alignment with overall business goals
• Utilize advanced analytical reasoning to assess program performance, identify areas for improvement, and implement data-driven optimizations to enhance efficiency and effectiveness
• Champion the adoption of agile methodologies and technical solutions, fostering a culture of continuous learning and innovation within the team
• Comfortably interact with senior-level audiences, skilled at presenting information in a clear and meaningful way, and able to anticipate potential issues and address them proactively. This role will involve elements of Strategic Execution, Business and Program Management with a focus on managing complex initiatives to timely high-quality delivery
• Manage complex initiatives with a focus on strategic execution and high-quality delivery.
• Drive customer success through analysis of work efforts and risk management.
• Align technical requirements with business objectives to enhance program effectiveness.
• Facilitate communication between stakeholders to ensure seamless program execution.
• Partner with team leads on prioritizing requests for modernizations while optimizing processes for improved efficiency which will require strong experience using JIRA.

Required qualifications, capabilities, and skills

• 5+ years experience with strong evidence in technical program management, leading large-scale technology projects in enterprise environments.
• Advanced expertise in stakeholder management, with a proven ability to influence decision-making across senior cross-functional teams and clients.
• Extensive experience in managing complex vendor relations.
• Proven track record of managing resources, and high-performing teams in fast-paced environment.
• Demonstrated proficiency in applying advanced analytical reasoning and problem-solving techniques to complex business and technical challenges.
• Credible leadership experience with a focus on strategic execution and high-quality delivery.
• Proven ability to build strong, trusted relationships and influence senior stakeholders across diverse job functions.
• Exceptional collaboration skills and leading problem solving discussions in programs, projects, teams, and employees.
• Structured thinker and effective communicator with excellent written communication skills, capable of articulating complex messages with poise and confidence.
• Expert in using data analytics to create insightful reports and presentations for strategic decision-making.
• Strong background in driving customer success through innovative solutions and risk management strategies.

Preferred qualifications, capabilities, and skills

• Extensive experience in enterprise-level application modernization and migration strategies.
• Proven track record of leading digital transformation initiatives within large organizations.
• Strong understanding of data analytics and business intelligence tools to drive data-driven decision-making.
• Experience in managing global teams and working in a multicultural environment.
• Demonstrated ability to foster innovation and support the adoption of cutting-edge technology solutions.
• Experience in driving down risk burndown through effective risk management strategies.
• Strong ability to align technology initiatives with strategic business objectives to maximize impact and efficiency.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.