Lead Technical Program Manager - AI Initiatives - Home & Auto Lending Technology

Job Description
Leverage your deep technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.
As a Lead Technical Program Manager in Home and Auto Lending, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneously effectively managing resources, budgets, and high-performing teams. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.
Job responsibilities:

• Lead end-to-end project delivery for AI initiatives, ensuring alignment with business objectives and timelines.
• Develop and maintain project plans, schedules, and budgets while managing risks and issues effectively.
• Coordinate with cross-functional teams to gather product requirements and ensure successful project execution.
• Oversee the implementation of AI, Generative AI, and Machine Learning solutions across Home Lending products, ensuring alignment with industry best practices and organizational standards.
• Collaborate with stakeholders to define project scope, objectives, and deliverables related to AI initiatives.
• Stay updated on AI concepts, including Large Language Models (LLM), Retrieval-Augmented Generation (RAG), Vector Databases, and code assist tools, while leveraging knowledge of SmartSDK, Agentic Framework, Voice Agents, and multi-modal AI applications.
• Work closely with product teams to gather requirements and ensure that AI initiatives meet business needs, while partnering with data and AI governance teams to ensure compliance with data policies and best practices.
• Facilitate sprint planning and execution, ensuring effective communication and collaboration among team members.
• Maintain comprehensive project documentation, including project charters, status reports, and lessons learned, while providing regular updates to stakeholders on project progress, risks, and outcomes.

Required qualifications, capabilities, and skills:

• 5+ years of experience or equivalent expertise in business or program management, operating in a complex organization.
• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
• Advanced expertise in stakeholder management, with the ability to establish productive working relationships and influence decision-making across cross-functional teams and clients.
• Advanced experience in utilizing technical fluency, including knowledge of vendor products and managing vendor relations, to enable on-demand access to shared pools of applications and services.
• Proven track record of effectively managing resources, budgets, and high-performing teams in a fast-paced, agile environment.
• Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities.

Preferred qualifications, capabilities, and skills:

• Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.
• Proven experience in project management, with relevant certifications such as Project Management Professional (PMP).
• Experience as a highly skilled and motivated AI Technical Project Manager to lead and manage Home & Auto AI Initiatives.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.