Lead Technical Product Manager, DentaQuest

Sun Life U.S. is one of the largest providers of employee and government benefits, helping approximately 50 million Americans access the care and coverage they need. Through employers, industry partners and government programs, Sun Life U.S. offers a portfolio of benefits and services, including dental, vision, disability, absence management, life, supplemental health, medical stop-loss insurance, and healthcare navigation. We have more than 6,400 employees and associates in our partner dental practices and operate nationwide.

Visit our website to discover how Sun Life is making life brighter for our customers, partners and communities.  

DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all.

The Lead Product Manager will play a critical role on our Product Management team working day to day with engineers and Client User Experience and Design teams to re-architect and re-platform our adjudication application. You will partner with engineers, architects, business owners and product management team members and key areas across the organization to bring ideas from inception to delivery. The ideal candidate is a seasoned product manager with healthcare experience is preferred and can demonstrate their curiosity and passion for helping our clients achieve lifetime financial security and live healthier lives.

How you will contribute:

• Solicit and gather information to categorize and prioritize user stories for the re-platform of adjudication systems modernization project.

• Serves as the bridge between stakeholders and the development team ensuring clarity, alignment and successful implementation of the product vision.

• Partner with CIOs, CTOs to ensure IT product alignment with organizational needs.

• Drive IT solutions through change management and training programs.

• Represent the voice of the customer by synthesizing information from multiple channels such as direct client feedback, stakeholder feedback, market research, competitor analysis, and user testing

• Exhibit an understanding of core product concepts such as: strategic thinking, delivery, agile planning and design thinking

• Lead a team of engineers through backlog refinement, planning and estimation, and ongoing development by thoughtfully balancing customer needs with engineering capacity

• Be adaptive - based on business demand you may lead and mentor other product managers through the product life cycle, or at times work directly with a scrum team as the product owner managing the product backlog

• As the advocate for the product, you should demonstrate leadership qualities by making tough decisions, prioritizing tasks, and guiding the development team towards the common product goals.

• Maintain a prioritized and refined product backlog that supports the company’s goals and objectives

• Author feature briefs and user stories, conduct acceptance testing and create detailed release notes and wiki-based product documentation

• Work independently and apply leading product management skills, tools, practices, and techniques to all deliverables

• When necessary, work in conjunction with support teams to triage and assess production issues, perform impact analysis, and provide support to the engineering team to bring issues to resolution

• Be curious and data driven - contribute to the definition, data collection, and analysis of data for KPIs and product metrics in support of OKRs

• Be flexible and able to take on and master new topic areas quickly

• Be a team player with a strong work ethic and a desire to succeed

What you will bring with you:

• Proven experience with five or more years as a product manager, product owner or a similar role in software development  

• Bachelor's or Master’s degree in business management or technical field is preferred

• Experience in product backlog management using Agile methodologies.

• A deep understanding of healthcare claims adjudication systems claims process workflow such as Claim intake, pre-adjudication, adjudication rule engine, EOB, EDI is required.

• Experience in aligning product roadmaps with the company's business strategy. This includes setting long-term goals, prioritizing features based on market trends and business value, and adapting the roadmap as needed.

• Experience in re-platforming enterprise application systems to different platforms or to cloud and a basic knowledge of modern IT architecture and APIs.

• Experience in HealthTech, digital transformation initiatives.

• A product manager certification or equivalent experience, preferably Certified Scrum Product Owner (CSPO) or Professional Scrum Product Owner (PSPO)

• An agile development practitioner with strong experience using tools such as Jira to create user stories and author product documentation on Confluence.

• Collaborative and influential in your approach, appropriately engaging team members to accomplish your objectives

• Flexible to work in a fast-paced, dynamic environment in a professional and timely manner

• Excellent verbal, presentation, and written communication skills 

• Benefits/HR technology or insurance experience is a plus, but not required 

Salary:  $97,900 - 146,900
At our company, we are committed to pay transparency and equity. The salary range for this role is competitive nationwide, and we strive to ensure that compensation is fair and equitable. Your actual base salary will be determined based on your unique skills, qualifications, experience, education, and geographic location. In addition to your base salary, this position is eligible for a discretionary annual incentive award based on your individual performance as well as the overall performance of the business. We are dedicated to creating a work environment where everyone is rewarded for their contributions. 

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We are committed to fostering an inclusive environment where all employees feel they belong, are supported and empowered to thrive.  We are dedicated to building teams with varied experiences, backgrounds, perspectives and ideas that benefit our colleagues, clients, and the communities where we operate.  We encourage applications from qualified individuals from all backgrounds.

Life is brighter when you work at Sun Life

At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.  Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.  Enjoy a flexible, inclusive and collaborative work environment that supports career growth.  We’re proud to be recognized in our communities as a top employer.  Proudly Great Place to Work® Certified in Canada and the U.S., we’ve also been recognized as a "Top 10" employer by the Boston Globe's "Top Places to Work" for two years in a row.  Visit our website to learn more about our benefits and recognition within our communities.

We will make reasonable accommodations to the known physical or mental limitations of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.