Lead Systems Operations Engineer

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About this role:
Wells Fargo is seeking a Lead Systems Operations Engineer in technology as part of Commercial and Corporate & Investment Banking Technology (CCIBT). The role is a part of the global Problem Management team focused on ensuring root cause analysis is completed and remediating actions are taken to reduce the risk of recurrence and business impact from technology outages
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In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of experience with either service management tools (e.g., Service Now, BMC Remedy, HP Service Center,Incident, and Task workflows)
• 4+ years of experience Leading and facilitating problem review calls, RCA walkthroughs, and fix handover sessions, ensuring clear ownership, actions, and timelines
• 4+ years of experience in Problem Management

Desired Qualifications:

• Hands-on experience working in live production environments supporting business-critical systems
• Strong understanding of Incident vs. Problem Management
• Identify systemic issues and recurring failure patterns across incidents and problems
• Lead or coordinate improvement projects that reduce incident recurrence, improve resilience, and close control gaps
• Track delivery of remediation tasks and improvement actions through to completion, escalating blockers where required
• Contribute to governance forums and advisory councils focused on Incident and Problem Management trends and outcomes
• Communicate clearly with senior stakeholders on issue impact, progress, and outcomes
• Build strong working relationships with platform leads, service owners, and operational teams
• Contribute to management reporting and dashboards that highlight operational risk and improvement progress

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position
• Flexibility to work in a 24/7 environment, including weekends and holidays
• Flexibility to frequently be on call beyond normal working hours

Locations:

• 194 Wood Ave S, Iselin, New Jersey 08830
• 300 S Brevard St.- Charlotte, North Carolina 28202
• 2800 S Price Rd.- Chandler Arizona 85286