Lead Systems Operations Engineer

About this role:
"Wells Fargo is seeking a Lead Systems Operations Engineer. We believe in the power of working together because great ideas can come from anyone. Through collaboration, any employee can have an impact and make a difference for the entire company. Explore opportunities with us for a career in a supportive environment where you can learn and grow."
In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• At least 5+ yrs of application support experience with minimum of 2 year as a technical lead.
• Strong Banking domain knowledge would be added advantage
• Expert in Unix/Windows operating system
• Strong experience in automation using any of scripting (shell/Perl/Python).
• Strong knowledge of any of Relational database ( Oracle/My Sql) & SQL queries
• Flexible to work in shifts (APAC & UK ) on rotational basis
• Expertise in ITIL processes (Change, Incident and Problem Management) for Application Support
• Knowledge on any of monitoring tools like ITRS Geneos, AppDynamics , Splunk
• Experience in supporting Apache or Weblogic Server or any similar Application servers.
• Knowledge of IBM MQ Series, Tomcat
• Experience in job scheduling tools like Autosys, control M, IBM Workload scheduler
• Demonstrated experience in identifying critical issues and troubleshooting.
• Responds to operation monitoring events in test and production environments
• Effective interpersonal, oral, and written communication skills.
• Should be able to influence various partners and Technology teams for quick restoration and ensure Application availability.
• Take the lead for the issues and drive them to closure.

Essential Qualifications

• University degree in CSE or Equivalent.
• Experience of more than 12 years in providing application support.
• Knowledge and experience in ITIL processes, unix, scripting, SQL.
• Strong analytical skills.
• Fluency in English

Posting End Date:
7 Aug 2025
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
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To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
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Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
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