Similar Jobs
Join us at Sparksoft, where we're not just another tech company—we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation.
Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders.
We are Sparksoft!
ROLE & RESPONSIBILITIES:
- Lead Tier 1 teams to support Data Services Hub and its subsystems: Hub, EFT, and EDI.
- Provide Regional Technical Support (RTS) for all State-related matters to include but not be limited to interface related maintenance, Hub services related upgrades and or maintenance activities and state testing support.
- Support off-business hour schedules and be able to provide 24/7 on-call support.
- Monitor the system live using multiple tools like New Relic, Splunk, and other monitoring tools in the production and pre-production environment.
- Perform change request (CR)/remedy ticket (RT) analysis; escalate issues and risks in a timely manner.
- Monitor production region and IMP region and work on identifying the root cause analysis of the production issues.
- Work with other parties like TDS, CMS, XOC and the Operations Team to fix production issues.
- Review bi-hourly reports and daily reports; identify/understand/analyze ongoing production issues and provide initial level of triaging and ability to properly communicate these issues.
- Recognize and adopt best practices in reporting and analysis.
REQUIRED EXPERIENCE:
- 5+ years of hands-on experience in a similar role.
- Solid experience in training and team management.
- Candidates must be able to obtain and maintain a Public Trust clearance
- Candidates must have lived in the United States 3 out of the past 5 years
PREFERRED EXPERIENCE:
- Technical Knowledge of CMS systems.
EDUCATION & CERTIFICATIONS:
- Bachelor's Degree
If you need accommodation seeking employment with Sparksoft Corporation, please email [email protected] or call 410-424-7700. Accommodations are made on a case-by-case basis.
At Sparksoft Corporation, we take security and protection of personal information very seriously. We will never ask you to send private personal information over email. Accordingly, we ask you to immediately contact our security team via email at [email protected] upon receiving a suspicious request.
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
