Lead SRE

Job Type:

Build a brilliant future with Hiscox
 

Lead Site Reliability Engineer (SRE)

Role Overview:

The Lead SRE will be responsible for ensuring the reliability, scalability, and performance of Hiscox US technology platforms. This role combines software engineering, systems administration, and operational excellence to deliver resilient services across cloud and on-prem environments. You will lead a small team of SREs and collaborate with engineering, DevOps, and service management teams to implement best practices in automation, observability, and incident response.

Key Responsibilities:

• Reliability & Performance: Design and implement strategies to maintain high availability and performance of critical systems.
• Automation & Tooling: Develop and maintain CI/CD pipelines, infrastructure-as-code, and automated recovery processes.
• Incident Management: Act as escalation point for major incidents, lead root cause analysis, and drive postmortem improvements. Participate in on-call rotation.
• Monitoring & Observability: Implement advanced monitoring, alerting, and telemetry solutions to proactively detect and resolve issues.
• Capacity Planning: Forecast and manage infrastructure capacity to support growth and performance targets.
• Collaboration: Work closely with Cloud Engineering, Application Support, and Service Operations teams to align reliability goals with business objectives.
• Leadership: Mentor junior SREs, set technical standards, and champion a culture of operational excellence. Define epics, user stories, gather requirements, identify dependencies and remove blockers

Required Skills & Experience:

• 7+ years in SRE, DevOps, or Systems Engineering roles, with at least 2 years in a leadership capacity.
• Strong experience with Azure, AWS, Kubernetes, Docker, and cloud-native architectures.
• Proficiency in scripting and automation (Python, Bash, PowerShell).
• Expertise in CI/CD tools (Azure DevOps, Jenkins) and infrastructure-as-code (Terraform, ARM templates).
• Deep understanding of networking, DNS, and security principles.
• Familiarity with observability stacks (New Relic, Prometheus, Grafana, ELK, or similar).
• Excellent problem-solving and communication skills.
• Strong Linux administration skills
• Strong communication skills

Preferred Qualifications:

• Experience in financial services or regulated environments.
• Knowledge of ITIL practices and service management frameworks.
• Certifications: Azure Solutions Architect, AWS Certified Solutions Architect, Kubernetes CKA, or similar.

Hiscox Values:

At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.

• Courage: Dare to take a risk
• Ownership: Passionate, commercial and accountable
• Integrity: Do the right thing, however hard
• Connected: Together, build something better
• Human: Clear, fair and inclusive

What Hiscox USA Offers:

• Competitive salary and bonus (based on personal & company performance) 
• 401(k) with competitive company matching 
• Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)  
• Company paid group term life, short- term disability and long-term disability coverage 
• 24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days 
• Paid parental leave 
• 4 week paid sabbatical after every 5 years of service 
• Financial Adoption Assistance and Medical Travel Reimbursement Programs 
• Annual reimbursement up to $600 for health club membership or fees associated with any fitness program 
• Company paid subscription to Headspace to support employees’ mental health and wellbeing 
• Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program 
• Dynamic, creative and values-driven culture 
• Modern and open office spaces, complimentary drinks 

**Please note that this position is hybrid and requires two (2) days in our office weekly**

Salary range: $120-$175k

The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.

About Hiscox:

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

About Hiscox USA:

Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.

Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

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Work with amazing people and be part of a unique culture