Lead Qualification Specialist, Crozier

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Do you believe art has the power to change the way we see the world? If so, you understand the important role of everyone who touches art in all its forms, and we’d welcome your application to join Crozier Fine Arts’ dynamic and growing team.

Come join us in unlocking the power of art preservation at its finest. From million-year-old fossils to priceless art and timeless artifacts, Crozier revolutionized global art logistics. Our art-handling expertise has earned the trust of artists, collectors, dealers, galleries, and museums worldwide for four decades.

We aim to be the primary service provider for the people and entities responsible for the care, movement, and long-term preservation of art and culture. To that end, our Lead Qualification Specialist is the first point of contact for incoming client inquiries. The candidate will be responsible for engaging with prospective clients to understand their needs and capturing essential information needed to appropriately delegate each lead to the appropriate member of our Customer Success team. 

RESPONSIBILITIES

• Monitor incoming leads submitted via website forms and through reception call logs.

• Follow up with prospective clients via phone and/or email to clarify their requirements, gather missing information, and qualify the nature of their inquiry.

• Assess lead details to determine the appropriate commercial team or specialist to handle the opportunity, based on geography, service type, or project scope.

• Accurately record all lead interactions and qualification data in Salesforce, maintaining high standards of CRM hygiene.

• Collaborate with Marketing to improve lead handoff workflows and provide feedback on lead quality and conversion patterns.

• Track and report on lead volumes, follow-up times, qualification rates, and delegation outcomes.

• Identify recurring client needs or trends and escalate relevant insights to Leadership.
   

QUALIFICATIONS

• 1–3 years of experience in a lead management, sales support, or client service role

• Understanding of the Fine Art Logistics industry is beneficial, but not required

• Strong interpersonal and communication skills, with confidence in conducting phone and email conversations with clients.

• Experience working with Salesforce or similar CRM systems.

• Excellent attention to detail, particularly in capturing and maintaining data accurately.

• Strong organizational and time management skills — able to handle a high volume of inbound activity.

• Customer-first mindset with the ability to understand and articulate client needs.

WHAT WE OFFER

• An ever-evolving global organization focused on transformation and innovation

• A support system in which you can voice your opinion, share feedback, and be your authentic self

• Global connectivity to learn from teammates who share your passion for art

• Competitive benefits to support your career, family, personal wellness, and financial wellbeing

• Pay: Starting at $45,600.00/an (**This position is NOT commission based, and is bonus eligible)

• Schedule: Monday through Friday, 8 AM to 4:30 PM

• Location: Remote - Eastern Standard Time Zone

Elevate the power of your work. Let’s begin the conversation.

ABOUT US

Crozier is part of Iron Mountain Incorporated (NYSE: IRM), the global leader in innovative storage and information management services, protecting billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. The infrastructure of Iron Mountain uniquely positions Crozier to handle diverse and non-traditional collections. Ultra High-resolution 3D scanning, digitization, and archival solutions are some of the specific services provided through Crozier’s affiliation with Iron Mountain.#Crozier #LI-DNI