Lead Project Manager (Martech)

Massive Rocket is a high-growth Braze & Snowflake agency that has made significant strides in connecting digital marketing teams with product and engineering units. Founded just 5 years ago, we have experienced swift growth and are now at a crucial juncture, aspiring to reach $100M in revenue.

Our focus is on delivering human experiences at scale, leveraging the latest in web, mobile, cloud, data, and AI technologies. We pride ourselves on innovation and the delivery of cutting-edge digital solutions.

Every role at Massive Rocket is Entrepreneurial - Successful people at Massive Rocket will not only think about their role but understand the roles around them, their goals, and contribute to the success and growth of their team, customers, and partners.

🚀 Fast-moving environment – you will never stop learning and growing

❤️ Supportive and positive work culture with an emphasis on our values

🌍 International presence – work with team members in Europe, the US, and around the globe

🪐 100% remote forever

🍕 Organised team events and outings

As a Lead Project Manager (Martech) at Massive Rocket, you will provide strategic leadership to our teams as they deploy cutting-edge CRM and Data solutions. You will be instrumental in setting the strategic direction by establishing comprehensive roadmaps, managing complex backlogs, and co-ordinating the efforts of multiple teams to drive client success. In this versatile role, not only will you manage your own team, you will also oversee two or more project teams within our Client CRM and Data Programmes, ensuring seamless cross-team coordination, effective resource management, and rigorous budget control. You will mentor and guide your teams, deliver regular high-quality status reports, and continuously enhance project delivery practices to retain and grow our client engagements.

-Provide strategic oversight of project timelines, budgets, and resource allocations.

-Ensure all projects are delivered on time and within budget, while maintaining the highest quality standards.

-Uphold and refine Massive Rocket’s project management frameworks and best practices.

-Lead the proactive identification of new work streams and translate them into actionable project requirements.

-Prioritise tasks to ensure project roadmaps align with strategic business objectives.

-Maintain comprehensive, accurate, and predictable project roadmaps.

-Champion early identification and resolution of potential risks and issues.

-Implement robust mitigation strategies to ensure the stability and continuity of programmes.

-Provide strategic oversight to maintain a low risk profile across all projects.

-Forge and nurture strong relationships with clients and internal stakeholders, ensuring their needs are fully understood and met.

-Oversee the timely and accurate reporting of project status, key metrics, and outcomes.

-Collaborate with data analysts for insightful performance reviews.

-Drive and instil an agile mindset and methodology across project teams.

-Organise and lead regular high-quality project retrospectives with actionable outcomes.

-Monitor the adoption of agile practices and guide continuous process improvements.

-Optimise programme and project workflows in alignment with Massive Rocket’s agile philosophy.

-Identify and implement improvements that increase the throughput of project work items.

-Act as a senior participant in sales discovery calls, assisting in the development of comprehensive Statements of Work (SoW) and project timelines.

-Lead resource planning, staffing, and timeline estimations to support new opportunities.

-Contribute to a high win rate on supported opportunities.

-Mentor and coach junior Project Managers, sharing best practices and fostering a culture of accountability and continuous improvement.

-Serve as the go-to expert for escalations, offering strategic guidance and support to ensure project success.

-Oversee day-to-day team operations to ensure effective resource allocation and utilisation.

-Conduct regular 1-2-1s, performance reviews and facilitate professional development.

-Maintain open communication channels to foster collaboration and timely issue resolution.

- Minimum of 8 years' experience in project management, with a proven track record of delivering complex projects in the MarTech or digital marketing space.

- At least 2 years in a leadership role managing and mentoring teams of Project Managers or related professionals.

- Minimum of 2 years of direct client-facing experience, demonstrating effective stakeholder management and relationship building.

- Proven ability to establish strategic roadmaps, manage backlogs, and coordinate multiple project teams to meet business objectives.

- Proficiency in project management tools such as Jira and Confluence.

- Experience working in Agile environments, with a solid understanding of Agile methodologies (e.g. Scrum, Kanban) and a track record of driving agile adoption within teams.

- Exceptional written and verbal communication skills, enabling effective collaboration with diverse, distributed teams and the delivery of high-quality documentation and reports.

- Experience working in an agency setting, with an understanding of the fast-paced, dynamic nature of digital marketing and technology environments.

- A proactive, results-driven mindset with the ability to work independently and collaboratively to overcome challenges and deliver exceptional results.

- Excellent command of English (C1 level), ensuring clear, effective client-facing and internal communications.

- Knowledge and experience in digital consumer engagement, marketing automation, and familiarity with technologies such as Braze & Snowflake is a plus.

Previous experience working in MarTech.

Familiarity or a robust understanding of relevant technologies, such as Data Warehouses, CDPs, Machine Learning, CRM systems, and Loyalty Engines.

- Innovative Problem-Solver: A creative thinker who can efficiently solve complex problems and adapt to new technologies and changing product requirements.

- Quality Advocate: Passion for quality and a dedication to understanding the user’s perspective and how it impacts the product's overall experience.

- Effective Communicator: Strong interpersonal and communication skills, with the ability to articulate issues, solutions, and concepts to technical and non-technical stakeholders alike.

- Leadership Potential: While direct leadership experience is not mandatory, the aptitude to mentor others and lead by example in software engineering practices is highly valued.

- Massive Rocket has a Bring Your Own Device (BYOD) policy — you will be expected to use your own equipment for work.

- A valid work visa is required — Massive Rocket does not provide sponsorship at this time.

- You may be asked to provide proof of identification, such as a passport, ID card, or utility bill (gas, water, electricity).

- Two references may be requested — please be prepared to share names, relationship to you, and contact details (email and mobile).

- Contractors only: Proof of incorporation and valid insurance coverage is required.

Note: Please ensure that your qualifications closely match the criteria outlined in the job description. Applications not meeting the specified criteria may not be processed or considered for this position.