Lead Product Manager, Managed Billing

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. This includes your neighborhood psychologist, family and marriage therapists, nutritionist, speech language pathologist —the small business owners who dedicate their careers to helping others. Our solution provides them with an all-in-one platform to manage their practice and the tools and resources to thrive as a practitioner and business owner. 

The Role

SimplePractice is looking for an experienced Lead Product Manager to oversee the strategy and execution of our Managed Billing offering. This product leader will be responsible for building features within Managed Billing that drive adoption, reduce onboarding time and maximize revenue operations efficiency - all while creating a best in class customer experience that unburdens clinicians from the hassles of taking insurance. An ideal candidate for this role is passionate about using data to understand and solve complex business problems while having a high degree of customer empathy. 

Responsibilities

• Develop the vision and long term strategy for Managed Billing - taking a greenfield concept and establishing milestones to validate progress towards our end goals
• Develop a deep understanding of the end to end insurance claim life cycle with the intent to drive automation  
• Lead the development and execution of the product roadmap for Managed Billing that addresses both top line customer growth and operational efficiencies (i.e. gross margin)
• Drive adoption and usage of Managed Billing while building a customer acquisition funnel that minimizes human touch points
• Work closely with the Business Development and Product Marketing teams to develop products that are relevant to the majority of the SimplePractice customer base
• Identify opportunities to scale Managed Billing while enhancing gross margin - i.e. growing customers at a greater rate than Revenue Operations
• Minimize onboarding time for customers to Managed Billing - through simplified implementation and clearinghouse optimization  
• Build a low friction sign-up and trial capability into Managed Billing
• Develop insights into what services potential Managed Billing customers use for insurance claim submission
• Influence key stakeholders to buy into a vision of Managed Billing
• Use market, competitive, and operational data to identify opportunities for product enhancements, growth, and customer value
• Understand customer needs and market trends, and use that knowledge to inform product development decisions
• Work collaboratively with Revenue Operations, Business Development, Marketing, Engineering, Design, Data Science and Customer Success teams to ensure roadmaps strike the right balance between business outcomes, customer needs, technology enablement and adoption

Desired Skills & Experience

• 8+ years of product management experience - driving product strategy and roadmap execution  
• Knowledge of operations and insurance workflows is a plus
• Demonstrated track record of delivering successful products at scale
• Strong analytical and problem-solving skills, with the ability to use data to inform decisions
• Experience working with cross-functional teams and managing product development from idea to launch and beyond
• Excellent communication, collaboration, and presentation skills with senior leadership
• Experience in the SaaS industry is a plus
• BA/BS in Computer Science, Information Systems, or Relevant Field

Base Compensation Range

$207,000 - $253,000 annually

Base salary is one component of total compensation. Employees may also be eligible for an annual bonus or commission. Some roles may also be eligible for overtime pay.

The above represents the expected base compensation range for this job requisition. Ultimately, in determining your pay, we’ll consider many factors including, but not limited to, skills, experience, qualifications, geographic location, and other job-related factors.

Benefits

We offer a competitive benefits program including:

• Medical, dental, vision, life & disability insurance
• 401(k) plan with company match 
• Flexible Time Off (FTO), wellbeing days, paid holidays, and summer Fridays
• Mental health resources
• Paid parental leave & Backup Care
• Tuition reimbursement
• Employee Resource Groups (ERGs)

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, you are subject to the SimplePractice California Job Applicant Privacy Notice. 

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