Our Mission
Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.
Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.
We’re 18 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.
We’re looking for a Lead Product Designer to help shape the future of our healthcare products through the evolution and scaling of our design system. Our Design System powers consistent, scalable, and beautiful experiences across our products. You’ll play a critical role in shaping how our design language is expressed and maintained, collaborating closely with designers, engineers, and product teams to ensure our system remains robust, cohesive, and easy to use.
You’ll enjoy this role if you are…- Passionate about building, scaling, and sustaining a world-class design system
- Someone who enjoys fast-paced, collaborative, creative environments that are constantly pushing for excellence
- Serious about delivering exceptional work but knows how to keep things light—because great work often comes with a sense of humor
- Excited to spend considerable time focused on the micro details as well as the macro strategy of a design system
- Designing highly polished UI and interactions relevant to the healthcare industry
- Writing comprehensive documentation that communicates usage, intent, and rationale behind design decisions
- Fostering a communicative, team-oriented, and helpful design system operation
- Thinking deeply about complex systems architecture challenges
- Vibe-coding component interactions and animations
- Optimizing how we design and build at Zocdoc through internal processes, technologies, and tooling, including emerging technologies
- Experience (7+ years) in product design with 2+ years of direct work on a scaled design system as a core contributor
- Impeccable UI and interaction design craft
- Strong understanding of Figma, including its component-building tools
- Familiarity with front-end concepts (React, HTML/CSS, iOS, Android) and how design systems integrate into codebases
- Excellent writing and communication skills, with an ability to convey complex ideas clearly and succinctly
- A passion for design craft, systems thinking, and helping others do their best work
Benefits:
- Flexible, hybrid work environment at our convenient Soho location
- Unlimited Vacation
- 100% paid employee health benefit options (including medical, dental, and vision)
- Commuter Benefits
- 401(k) with employer-funded match
- Corporate wellness programs with Headspace and Peloton
- Sabbatical leave (for employees with 5+ years of service)
- Competitive paid parental leave and fertility/family planning reimbursement
- Cell phone reimbursement
- Catered lunch every day, along with beverages and snacks
- Employee Resource Groups and ZocClubs to promote shared community and belonging
- Great Place to Work Certified
About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.
Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.
Job Applicant Privacy Notice
Top Skills
Similar Jobs at Zocdoc
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
