At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non-profits and individuals to succeed by giving them all the help and tools they need to grow online. We’re energized by new challenges and new possibilities-and we’re just getting started!
Constant Contact is dedicated to empowering small businesses and nonprofits to grow. We have an opening for a Lead Product Designer to help shape the future of our core products—the tools that our customers rely on every day to connect, market, and thrive.
In this role, you’ll focus on creating intuitive, cohesive, and scalable experiences across our platform. You’ll tackle complex workflows, ensure consistency across surfaces, and help unify the product experience from end to end. As a design leader, you’ll partner closely with product, engineering, and business stakeholders to balance user needs and business priorities, while mentoring teammates and raising the design bar across the org.
You’ll be joining a tight-knit, collaborative design team where your voice matters. We’re growing fast, which means you’ll have a real opportunity to shape not just the work, but the team itself. This is a leadership role that sits at the intersection of design, product, and user experience—so you’ll be a key voice in helping define the future of our product.
Plus, we’re nice. We support one another, celebrate wins, and geek out over Figma keyboard shortcuts and Slack GIFs.
What You'll Do:
- Lead Core Product Design - Own the design of key product areas—tackling complex workflows, feature usability, and consistency across our platform.
- Design Holistically, think end-to-end - Shape seamless user experiences that connect across tools and touchpoints, ensuring users feel clarity, control, and confidence at every step.
- Set the standard - Elevate product quality by defining UX/UI patterns, scaling design systems, and ensuring consistency across teams.
- Mentor & Collaborate - Uplift the design team by sharing knowledge, providing actionable feedback, and leading by example.
- Align Across Teams – Partner with multiple product owners and engineering leads to define problems, align on vision and drive cohesive, connected design execution.
- Facilitate Trade-offs – Lead discussions that balance user needs, technical feasibility, and business goals, while maintaining a high bar for experience quality.
- Champion the System – Promote and scale design system adoption across teams to ensure visual and interaction consistency.
- Leverage Data – Use qualitative insights and quantitative metrics to uncover experience gaps, validate design decisions, and measure success.
- Drive user-centered thinking: Champion research, testing, and data to inform and validate your design decisions.
- Shape Culture & Influence Strategy - Help grow a supportive, ambitious, and curious design culture by leading design reviews and ensuring design has a strong voice in shaping product strategy.
Who You Are:
- Experienced Designer: 8+ years of product design experience across web or mobile platforms.
- End-to-End Thinker: Proven track record designing complex workflows and shaping holistic user journeys.
- Strategic Leader: Skilled at driving design strategy and aligning teams around a shared vision.
- Crafts-focused: A portfolio that shows clean, thoughtful, user-centered work—especially examples of designing at scale.
- Tool Proficient: Strong skills in Figma, FigJam, and prototyping platforms.
- Mentor & Culture Builder: Experienced in coaching designers and elevating design practices.
- Compelling Communicator: Excellent storytelling and communication skills—you know how to influence and get buy-in at all levels.
- Balanced Maker: Comfortable flexing between scrappy iteration and polished craft.
- Collaborative & Independent: Thrives in partnership, but can also take ownership and drive solutions forward.
Nice to have:
- Experience in SaaS or multi-product environments
- Familiarity with experimentation frameworks (A/B testing, multivariate testing)
- Previous involvement in building or evolving a design system
- Experience designing for retention, engagement, and long-term product use
The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education and work location. In addition, some roles may be eligible for additional on target commission pay or bonus. The compensation package includes health and welfare benefits including paid leave.
Why You’ll Love Us:
- We celebrate one another’s differences. We are proud of our culture of diversity and inclusion, and we're always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
- Join the experts. If you're passionate about supporting businesses and organizations, you won’t find a better spot to share your talent. We’re dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses, non-profit organizations, and community groups.
- You’ll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business, take on stretch assignments, seek coaching opportunities and professional development opportunities.
- A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family
At Constant Contact, we’re all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person, participate in live trainings, and socialize with colleagues.
Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.
Vision6 Pty Limited is an affiliate of Constant Contact, Inc. and a part of the Constant Contact group of brands.
Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, genetic information, veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions, please contact [email protected].
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Notice to Recruiters and Staffing Agencies:
Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters, staffing firms, search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact, in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
Top Skills
Constant Contact Waltham, Massachusetts, USA Office
890 Winter Street, Suite 300, Waltham, MA, United States, 02451
Constant Contact Boston, Massachusetts, USA Office
40 Water Street, Boston, MA, United States, 02109
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