Lead, DevOps Support Engineering

What we offer:
At Magna, you can expect an engaging and dynamic environment where you can help to develop industry-leading automotive technologies. We invest in our employees, providing them with the support and resources they need to succeed. As a member of our global team, you can expect exciting, varied responsibilities as well as a wide range of development prospects. Because we believe that your career path should be as unique as you are.
Group Summary:
Magna is more than one of the world's largest suppliers in the automotive space. We are a mobility technology company built to innovate, with a global, entrepreneurial-minded team. With 65+ years of expertise, our ecosystem of interconnected products combined with our complete vehicle expertise uniquely positions us to advance mobility in an expanded transportation landscape.
Job Responsibilities:
We are seeking a Lead DevOps Support Engineer to drive automation, system integration, troubleshooting, and monitoring improvements. As a Project Lead, you will play a key role in optimizing DevOps workflows, enhancing system observability, and ensuring seamless incident resolution.
This is a technical leadership role (not a managerial position), requiring hands-on expertise in automating support processes, integrating infrastructure components, improving monitoring dashboards, and handling tasks for L2 DevOps support engineers. #LI-Hybrid
Key Responsibilities:
Automation & Integration

• Automate L2 support processes, incident resolution, and infrastructure management.
• Develop and maintain scripts and automation tools to enhance efficiency and reduce manual work.
• Ensure seamless integration between infrastructure, CI/CD pipelines, and monitoring solutions.
• Optimize deployment processes and automate recurring operational tasks.

Troubleshooting & Support

• Lead Devops L2 incident response, diagnosing and resolving infrastructure and application issues.
• Perform root cause analysis and implement proactive fixes to prevent recurring incidents.
• Work closely with L1 and L3 teams to streamline support escalations and improve response times.
• Troubleshoot Kubernetes, cloud infrastructure, networking, and deployment failures.

Monitoring & Dashboards

• Design, configure, and optimize monitoring and logging dashboards (Prometheus, Grafana, ELK, etc.).
• Improve alerting mechanisms to enhance observability and reduce noise.
• Ensure system performance metrics are effectively tracked and visualized for proactive incident management.

Process Optimization & Escalation Management

• Define and optimize support workflows for efficient issue resolution.
• Establish escalation routes to ensure timely handling of critical incidents.
• Evaluate risks associated with deployments and infrastructure changes, implementing mitigation strategies.
• Assist in QA validation of infrastructure changes and automation scripts.

Required Skills & Experience:

• 5+ years of experience in DevOps, SRE, or L2 technical support roles.
• Experience creating and tracking tasks for L2 DevOps engineers to drive operational efficiency.
• Strong expertise in automating support processes and troubleshooting complex systems.
• Proficiency in scripting (Bash, Python, or similar) for automation and monitoring.
• Hands-on experience with monitoring & logging tools (Prometheus, Grafana, ELK, Datadog, etc.).
• Solid understanding of CI/CD pipelines, infrastructure components, and cloud services (AWS, GCP, or Azure).
• Experience with containerized environments (Docker, Kubernetes) and troubleshooting containerized applications.
• Strong analytical skills for root cause analysis, incident resolution, and risk assessment.

Nice to Have:

• Experience with Infrastructure as Code (Terraform, Ansible, CloudFormation).
• Familiarity with AWS ALB Controller, external-dns, and DNS management.
• Exposure to service mesh (Istio, Linkerd) and Kubernetes operators.
• Certifications such as CKA, AWS DevOps Engineer, or similar.

Awareness, Unity, Empowerment:
At Magna, we believe that a diverse workforce is critical to our success. That's why we are proud to be an equal opportunity employer. We hire on the basis of experience and qualifications, and in consideration of job requirements, regardless of, in particular, color, ancestry, religion, gender, origin, sexual orientation, age, citizenship, marital status, disability or gender identity. Magna takes the privacy of your personal information seriously. We discourage you from sending applications via email to comply with GDPR requirements and your local Data Privacy Law.
Worker Type:
Regular / Permanent
Group:
Magna Corporate