Lead Operations Analyst

The Lead Operations Analyst analyzes current and future processes to promote operational effectiveness through strategies such as standardization, improvement, simplification, or discontinuation. It also supports the implementation and maintenance of systems and procedures across various departments and provides personnel with training on their use. Depending on the area of focus, the role may also involve evaluating organizational functions and structures to prevent overlapping or duplication. Additionally, it coordinates proposed policies, procedures, systems, forms, and reports across departments to ensure alignment and consistency. A core aspect of this role is cross-functional collaboration with process owners, product owners, business stakeholders, and staff to deliver an intuitive, high-impact solution and output.  

Job Responsibilities

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Operational Analytics and Monitoring (50%)

• Analyze end-to-end operational data to identify performance trends, inefficiencies, risks, and improvement opportunities.
• Conduct structured research and process reviews, including system analysis, information gathering, and stakeholder interviews, to understand root causes and operational challenges.
• Support transformation initiatives by contributing to end-to-end process maps, workflow designs, and analytical deliverables that guide improvement decisions.
• Develop and refine new or existing processes through work studies, process mapping, and the application of quality and continuous improvement methodologies.
• Create and maintain operational reports, dashboards, and documentation that inform leadership decisions and support ongoing process improvement.
• Ensure cross-departmental consistency and scalability by developing and implementing standardized processes, protocols, and operating procedures.
• Design and execute data collection strategies, leveraging internal systems, databases, and third-party platforms to gather reliable operational intelligence.
• Prepare, clean, and transform large datasets, applying analytical techniques to generate meaningful insights that support strategic and operational decisions.

Continuous Process Improvement (50%)

• Organize and facilitate collaborative discussions with various parties to develop and/or update process flows for new and existing operations, creating a baseline of best practices that can be utilized across related programs and ensuring consistency.
• Proactively identify opportunities in processes and work to lead the development of solutions and the resolution to improve efficiency.
• Serves as a consultant to various stakeholders in the business or organization, assisting with evaluating, planning, and implementing improvements in business processes and practices.
  • Assessment of operational failure to determine preventative measures for control deployment
  • Provide front-line support for internal operational applications, including troubleshooting user issues, resolving access problems, and coordinating with IT or vendor partners when system-level support is required.

Basic Qualifications

• 5 + years of professional experience in the fields of process improvement, analytics, and/or reporting.
• Experience in analyzing data and making strong recommendations based on findings for process improvements.

Other Requirements:

• Strong analytical and problem-solving skills, with the ability to think strategically and creatively to develop innovative solutions
• Strong project management skills with the ability to manage multiple projects and priorities simultaneously.
• Experience with prioritizing tasks with shifting deadlines, working on multiple projects simultaneously, and working independently while still meeting objectives.
• Experienced visualization techniques, including visual storytelling with data and understanding of business needs and processes.
• Experience in effective and compelling communication to internal and external business partners.

What other skills/experience would be helpful to have? 

• Salesforce Administration training and/or experience
• Six Sigma methodology training.
• Experience in Tableau, SharePoint, Excel, SSMS, SQL, Power Automate, PowerPoint, Visio, and Power BI.
• Experience in the fields of insurance and mortgage servicing highly preferred
• Bachelor’s degree

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Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.

For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter.

What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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