Lead Infrastructure Engagement Manager

What We Need

The Lead Infrastructure Engagement Manager within the Cloud & Core Infrastructure and Operations division of Enterprise Technology will be responsible for the management, execution, governance, communication, and strategy for one or multiple mission critical Infrastructure programs.  This role acts as the primary interface between technical teams and business stakeholders to ensure successful outcomes of critical Infrastructure initiatives.  These programs include but are not limited to Patch Management, Vulnerability Management, Infrastructure Data Governance, Systems Management, Disaster Recovery, Data Center Operations, and Infrastructure Audit/Compliance/Risk.  The ideal candidate will have expertise in leading one or many of these Infrastructure programs coupled with knowledge of Audit & Compliance, IT Service Management (ITSM), Cloud Operations, Network administration, Desktop, and Enterprise Risk Management.  This role frequently interacts with IT senior management, business leaders across the organization, and technical delivery teams.  As such, the ability to communicate effectively with all layers of the company is key.  In addition, this role requires critical decision making, senior level communication, strong presentation skills, and the ability to continuously improve Infrastructure Delivery, Security, and Compliance within a highly regulated matrixed organization.

This role is eligible for our Flex Persona, for candidates local to our Boston MA and Hingham MA offices.

Your Day to Day

• Collaboration with Application Development, Infrastructure, and 3rd party vendors to ensure the delivery of the Infrastructure Programs enables both current and future business needs

• Communicate effectively with internal colleagues as well as IT management to set clear expectations from a timeline, functionality, and service delivery perspective.

• Routinely assess infrastructure programs and recommend ideas for continuous improvement and/or automation opportunities

• Identify and baseline Key Performance Indicators (KPIs) for critical infrastructure programs

• Act as a liaison between infrastructure technology partners/vendors and other business areas

• Manage complex technical issues and projects with insourced, outsourced, and 3rd party teams.

• Deliver Audit/Compliance responses in a thoughtful, strategic, and articulate manner

• Ability to manage multiple Infrastructure Programs with a continuous learning mindset

• Foster strong working and interpersonal relationships.

• Strong communication, interpersonal, and presentation skills enable the ability to influence decisions

• Solid foundational knowledge of IT: Systems, Network, Desktop Cloud, Databases, App/Dev, etc.

• Self-starter with leadership skills required to be successful in this role.

• You must know when to ask for assistance, and when to give assistance. Must be approachable, teachable, and a team player with a strong desire to continue learning and expanding their experience in a highly evolving security focused environment.

• Willingness to work beyond core business hours, if necessary, to minimize business interruption during planned or unplanned outages.

• Possess expert level troubleshooting skills.

We’re Looking For

• Ability to deliver results by demonstrating integrity and active listening.

• Creative problem solver with a focus on attention to detail.

• Strong written and verbal communicator with an overall positive approach.

• Strong oral and written communication skills

• Vendor management skills.

What You Bring

• Bachelor’s degree in Information Technology, Computer Science, and/or related job experience.

• Requires at least 10+ years of Information Technology job experience.

• Experience working for a highly regulated organization, preferably within healthcare, along with detailed knowledge of HiTrust, SOC2, HIPAA, and NIST security compliance frameworks.

#LI-HYBRID

High school degree or equivalent required unless otherwise noted above

The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability.

This job is also eligible for variable pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees.

Note:  No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

WHY Blue Cross Blue Shield of MA?

We understand that the confidence gap and imposter syndrome can  prevent  amazing candidates coming our way, so please don’t hesitate to apply. We’d love to hear from you. You might be just what we need for this role or possibly another one at Blue Cross Blue Shield of MA. The more voices we have represented and amplified in our business, the more we will all thrive, contribute, and be brilliant. We encourage you to bring us your true colors, , your perspectives, and your experiences. It’s in our differences that we will remain relentless in our pursuit to transform healthcare for ALL.

As an employer, we are committed to investing in your development and providing the necessary resources to enable your success. Learn how we are dedicated to creating an inclusive and rewarding workplace that promotes excellence and provides opportunities for employees to forge their unique career path by visiting our Company Culture page. If this sounds like something you’d like to be a part of, we’d love to hear from you. You can also join our Talent Community to stay “in the know” on all things Blue.

At Blue Cross Blue Shield of Massachusetts, we believe in wellness and that work/life balance is a key part of associate wellbeing. For more information on how we work and support that work/life balance visit our "How We Work" Page.