Lead Full-stack (Salesforce) Software Engineer (Director level)

The Opportunity

We are looking for a highly skilled Lead Full Stack Engineer with expertise in Salesforce to join our growing technology team. In this role, you will lead the development and delivery of end-to-end Salesforce-based solutions, integrating seamlessly with other enterprise systems and modern front-end technologies. You’ll combine leadership, architecture, and hands-on coding to drive scalable and innovative solutions across the organization. This is a Director level individual contributor role.

Work location: Primarily Boston - USA, alternatively Toronto - Canada or Waterloo - Canada

Work arrangement: Hybrid - 3 days in office, 2 days from Home; Remote working option is not available;

Position Responsibilities: 

• Design and Implement Scalable Salesforce Solutions.

• Lead architecture and development of complex Salesforce solutions using Apex, Lightning Web Components (LWC), Flows, and Experience Cloud; ensure solutions are scalable, secure, and aligned with business goals.

• Lead Salesforce Customization and Declarative Development

• Balance programmatic and declarative approaches by designing solutions that leverage OmniStudio, Flow Builder, Custom Metadata, Dynamic Forms, and other out-of-the-box capabilities before resorting to custom code.

• Oversee Integration and Data Strategies

• Architect and guide integrations between Salesforce and external systems using REST/SOAP APIs, Platform Events, Named Credentials, and middleware tools like MuleSoft, Informatica, or Dell Boomi

• Provide Leadership, Standards, and Best Practices

• Mentor team members on Salesforce development best practices, governor limits, code optimization, security (CRUD/FLS/sharing), and drive platform governance in alignment with Salesforce's Well-Architected Framework.

• Work with business teams to groom stories and consult with product owners on business requirements;

• Design, develop and test new Salesforce solutions and debug code;

• Maintain Lean documentation throughout development process;

• Participate in Agile ceremonies (Sprint Planning, Daily Scrum, Retrospective, Reviews, etc.); and promote Agile principles and methodology following various software engineering practices and approaches;

• Participate in continuous delivery, optimization, monitoring, release management and support of end to end release process;

• Collaborate with system administrators, consultants, analysts and other engineers to uncover pain points with processes and identify optimization opportunities;

• Prototype and pilot new tools and features for faster delivery with less manual intervention;

• Develop clean, maintainable, readable, scalable and secure code; and participate in design and code reviews;

• Design and develop pages, templates and components for content authors to build desired user experience communicated by product owners; and

• Resolve issues surrounding performance, response times, capacity and system limitations.

Required Qualifications:

• 7+ years of experience in full stack development, including at least 4+ years of hands-on Salesforce development. 

• Expertise in Salesforce platform, including Apex, LWC, Visualforce, and Experience Cloud.

• Proficient in modern front-end technologies such as React, Angular, HTML5, CSS3, and JavaScript/TypeScript.

• Strong knowledge of server-side technologies and frameworks (e.g., Node.js, Java, or .NET).

• Experience with RESTful APIs, authentication methods (OAuth2, SAML), and middleware integration.

• Familiarity with DevOps practices, version control (Git), and CI/CD tools (e.g., Copado, GitHub Actions, Jenkins).

• Salesforce certifications such as Platform Developer II, JavaScript Developer I, or Architect certifications are a strong plus.

• Excellent problem-solving skills, communication, and a team-first mindset.

Preferred Qualifications:

• 7 years of experience with APEX programming, controllers, triggers and APIs;

• 4 years of experience with Salesforce development lifecycle including deployment using Copado;

• 4 years of experience with Salesforce Lightning and coding best practices;

• 5 years of experience creating technical/functional design documents;

• 3 year of experience with LWC components.

When you join our team:

• We’ll empower you to learn and grow the career you want more than just words.

• We’ll recognize and support you in a flexible environment where well-being and inclusion are 

• As part of our global team, we’ll support you in shaping the future you want to see

#LI-JH

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

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