Lead Customer Analyst

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cytiva, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. 

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.

At Cytiva you will be able to continuously improve yourself and us – working on challenges that truly matter with people that care for each other, our customers, and their patients. Take your next step to an altogether life-changing career.

Learn about the Danaher Business System which makes everything possible.

The Customer Analyst is responsible for maintaining the integrity of the Oracle Customer Master database, ensuring accurate customer information, and supporting compliance through efficient data governance. You will collaborate with global teams on projects, reporting, and process improvements, while leveraging tools like Salesforce, Oracle Apps, and BI platforms to deliver actionable insights. The ideal candidate is highly organized, able to manage multiple priorities, and passionate about driving operational excellence and continuous improvement.

This position reports to the Director of Global Customer Data and is part of the Commercial Excellence organization located in Marlborough, MA and will be an on-site role.   

What you will do:

• Data Integrity & Governance: Ensure accuracy and consistency of the Oracle Customer Master database by reviewing, updating, and correcting records, including efficient screening of customers and resolving duplicates through deletion or merging.
• Compliance & Policy Adherence: Validate completeness of KYC documentation using SFDC, MyWorkflows, case management, and Copilot AI while complying with all regulatory, compliance, and security standards.
• Systems & Process Expertise: Develop deep knowledge of Oracle Customer Master and its integrations (Salesforce, SMAX, Order Management, etc.), understand data flow across platforms, and gain end-to-end insight into account creation processes for a seamless customer experience.
• Reporting, Analytics & Communication: Generate reports using Excel, SQL Developer, and BI tools (QlikView/QlikSense), assist in dashboard creation, and effectively communicate key metrics and insights to functional and technical stakeholders.
• Collaboration & Continuous Improvement: Work with global teams on requirement gathering, testing, and implementation for projects, while analyzing and challenging existing processes to identify and implement efficiency improvements.

Who you are:

• Education & Experience: Degree in Business, Data Management, or related field, or equivalent practical experience.

• Technical & Systems Skills: Multiple years of experience with Oracle Applications (Customer Master, AR, OM), data management and basic SQL query writing (preferred), and familiarity with Salesforce (SFDC) and workflow tools.

• Priority & Time Management: Proven ability to manage multiple priorities and deliver results in a fast-paced environment.

Cytiva, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

The annual salary range for this role is $82,000 - $95,000. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact:1-202-419-7762 or [email protected].