Lead Commercial Corporate & Investment Bank Technology (CCIBT) Systems Operations Engineer

About this role:
Wells Fargo is seeking a Lead Wires Support Engineer in Technology as part of Commercial Corporate & Investment Bank Technology (CCIBT) engineering and transformation office. Learn more about the career areas and lines of business at wellsfargojobs.com .
The position supports Money Transfer System applications (Domestic and International). As a part of the support, the team member is expected to provide day to day support / operational activities related to EMTS and GMTS. This includes alert handling, taking care of the incidents, handling start of day / end of day activities, Service requests, Changes and Problem management.
In This Role, You Will
Platform & Reliability Engineering

• Embed SRE and production engineering principles into Payments Modernization from design through early life support
• Define and validate non-functional requirements (NFRs) covering resilience, scalability, observability, recovery, and operability
• Drive replay, retry, and exception-handling validation for event-driven payment flows
• Lead capacity and performance testing, including volume growth and peak event scenarios (e.g. FedNow, CHIPS, SWIFT)

Service Transition & Operational Readiness

• Own Permit-to-Operate readiness across environments (NFR Testing)
• Define cutover, shadow support, and early life support models
• Ensure runbooks, support procedures, on-call readiness, and escalation paths are production-grade before go-live
• Partner with Change Assurance to apply risk-based release controls, canary/blue-green strategies, and rollback automation

Observability & Stability

• Implement end-to-end observability across Kafka, MongoDB, API layers, and downstream payment components
• Define and monitor SLOs, error budgets, and golden signals
• Reduce alert noise through signal design, correlation, and automation
• Analyze early defects and exception patterns (ACK/NACKs, business errors) to drive stabilization

Chaos Engineering & Continuous Improvement

• Design and execute controlled failure testing (chaos engineering) to validate recovery patterns and blast radius
• Lead blameless RCAs, ensuring corrective actions are owned and recurrence is prevented
• Drive continuous service improvement (CSI) initiatives, including automation, resilience uplift, and technical debt reduction

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2+ years of application support experience
• 2+ years of experience in Application Frameworks such as Spring Boot, Spring WebFlux
• 2+ years of Data Stores & Caching experience with MongoDB, Redis
• 2+ years of Platform experience with Kubernetes / container orchestration
• 2+ years of CI/CD & Automation experience Progressive delivery, automated rollback, reliability-as-code concepts

Desired Qualifications:

• 2+ years Resilience: Resilience4J, retry/replay patterns
• 2+ years Testing & Resilience Validation: BlazeMeter, Chaos Monkey
• 2+ years Observability: Distributed tracing, metrics, logging, SLO tooling
• Strong experience in SRE, Production Engineering, Platform Engineering, or Service Transition within a complex technology or financial services environment
• Demonstrated ability to productionize new platforms, not just support them
• Solid understanding of high-value payment systems (Wires, RTP, SWIFT, CHIPS, FedNow) and their operational risk profile
• Experience working with event-driven, distributed architectures
• Proven ability to partner with engineering teams while representing the production and operational lens
• Comfortable operating in early-stage, ambiguous transformation environments
• Strong communication skills, with the ability to explain technical risk to senior stakeholders

Job Expectations:

• Ability to work on-site at posted location
• Relocation assistance is not available for this position
• Visa Sponsorship is not available for this position

Posting Locations:

• 300 S Brevard St., Charlotte, NC 28202
• 194 Wood Ave S, Iselin, NJ 08830
• 2800 S Price Rd., Chandler, AZ 85286

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$119,000.00 - $224,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
22 Jan 2026
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.