Lead Cloud Engineer

At Bose Corporation, we believe sound is the most powerful force on earth — and for over 60 years, we have been a company built on innovation, excellence, and independence. Privately owned, fiercely customer-focused, and driven by our values, we continue to lead industries and transform lives through sound. 

  

Today, Bose Corporation is entering an exciting new era. Across multiple global Business Units and Global Functions, we are shaping the future of audio technology, automotive, luxury, and premium experiences. We invite you to join us in this transformation. 

Job Description

Cloud Engineering Ops Lead (AWS + Application Support)

Mission

Keep our AWS platforms and customer-facing apps available, observable, recoverable, secure, and cost‑sensible. Make the runbook path the easiest path, so on-call personnel feel calm and releases feel straightforward—in a good way.

Scope of the role

• AWS operations: EC2, EKS, RDS, ALB/CloudFront, IAM/OIDC, VPC/TGW/SGs, patching, and hygiene.
• Application support: release readiness, runbooks, post-deploy smoke checks, performance baselines, and clean rollback paths.
• Visibility: dashboards, logs, metrics, traces, synthetics, error budgets, and alert health.
• Backup & DR: policies, schedules, retention, cross-region copies, restore testing, and DR runbooks (RPO/RTO owned and measured).
• Incident leadership: run Sev‑1/2 bridges, keep comms clear, and land post‑mortems with actions that actually close.
• Cost hygiene: tagging, right-sizing, SP/RI coverage, lifecycle cleanups (EBS/EIP/AMIs).
• Team enablement: guardrails, golden runbooks, and small automations that remove toil.

Day‑to‑day (what this looks like)

• Triage overnight alerts and hot issues, set priorities, and make sure owners are clear.
• Keep dashboards honest; fix flapping or missing alerts before they wake people up.
• Check backups and recent restore points; open tickets for any gaps and track to done.
• Unblock releases; verify smoke checks; keep environments tidy and predictable.
• Lead or delegate break/fix; no lingering “mystery” incidents.
• Write down what we learned in the runbook so the next person can fix it faster.

Weekly rhythm

• Ops review: incidents, alerts, deploys, costs, capacity, and backup status in one short readout.
• Observability tune‑up: delete noise, add the missing signal, and test a synthetic from the edge.
• Backup/DR: run a small restore test and record RPO/RTO evidence.
• Patch and change review: what shipped, what rolled back, why.

Monthly outcomes

• Share availability/SLOs, MTTR, change failure rate, observability coverage, backup compliance, and costs in plain English.
• Close the top recurring issues (noisy alerts, flaky deploys).
• Refresh the most‑used runbooks; validate DR for one critical workload (tabletop or live restore).

Core responsibilities

• Own production readiness and stability for assigned AWS accounts and apps.
• Lead incidents and land post‑mortems; make the fixes stick.
• Keep monitoring/logging/tracing standards real; enforce SLOs and error budgets.
• Own backup strategy end-to-end, including monthly restore tests and DR docs.
• Keep access least‑privileged and auditable; rotate secrets and certs on time.
• Drive cost posture and mentor the team; make on-call humane.

What “good” looks like

• Visibility: one clear dashboard per service, clean alert routing, low false positives.
• Backups: 100% jobs green (or retried), documented RPO/RTO, and monthly restore tests that pass.
• Reliability: MTTR trending down; most issues solved by the first responder with a runbook.
• Change: predictable releases with smoke and rollback; fewer failed changes month over month.
• Cost: flat or down against growth; tagging at or above 95%.

Minimum Experience Required

• 8–10+ years in cloud/app operations with strong AWS hands-on experience.
• Comfortable leading incidents, shaping dashboards and alerts, and automating the boring bits (Terraform, Ansible, Python).
• Experience running backups/DR in AWS and proving it with real restore tests.
• Cloud network experience.

Preferred Experience

• AWS Solution Architect Certification
• Any professional networking certifications
• ITIL Certification

At Bose, you're inspired to be and do your best and are rewarded for your unique talents! Our compensation is thoughtfully tailored to your skills, experience, education, and location, and goes beyond base salary. The hiring range for this position in the primary work location of Atlanta, Georgia is: $118,900-$163,450.The hiring range for other Bose work locations may vary. In addition to competitive base pay we offer rewards including bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences. We are a proudly independent company—driven by purpose, guided by our values, and united by a belief in the power of sound. As the world leader in audio experiences, we’re creating what’s next—pushing boundaries and delivering transformative sound experiences for people everywhere. Join us and make your next career move a mic-drop. Let’s Make Waves.

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Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. The EEOC’s “Know Your Rights: Workplace discrimination is illegal” Poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf. Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected]. Please include "Application Accommodation Request" in the subject of the email.

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Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success, and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process.