CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.
Position Summary:
We are seeking a highly motivated and experienced Lead Business System Analyst (BSA) with expertise in Salesforce Experience Cloud to join our growing dynamic Enterprise Applications team. The ideal candidate will play a key role in designing, implementing, and optimizing our Experience Cloud solutions to support critical business initiatives across customers facing portals.
You are a strategic thinker and detail-oriented problem solver with a passion for creating seamless user experiences on Salesforce Experience Cloud. You thrive at the intersection of business and technology and love diving into business processes to uncover opportunities for automation and optimization.
Position Responsibilities:
Serve as a subject matter expert (SME) on Salesforce Experience Cloud, collaborating with business stakeholders to understand requirements and translate them into scalable solutions.
Lead requirements gathering, process mapping, and solution design sessions for Experience Cloud initiatives.
Map and document end-to-end processes using Universal Process Notation (UPN) to support transparency, training, and process governance.
Analyze and document current and future-state business processes, data flows, and user journeys.
Work closely with Enterprise Architect, Salesforce architect, developers, and admins to ensure functional specifications are accurately implemented.
Design user-centric portals and communities with a focus on usability, accessibility, and performance.
Define and manage Business requirement document (BRD), Functional Design Document (FDD), user stories, acceptance criteria, test cases, and UAT plans.
Partner with cross-functional teams (Customer Care, Marketing, IT) to drive adoption, training, and continuous improvement.
Ensure data integrity, security, and compliance standards are met in Experience Cloud implementations.
Strong understanding of Experience Cloud architecture, sharing rules, and customization options.
Stay up to date with Salesforce releases and new Experience Cloud features, assessing their impact and applicability.
Position Qualifications:
Bachelor’s degree in information systems, Business, Computer Science, or related field.
5+ years of experience as a Business Systems Analyst or similar role.
3+ years of hands-on experience with Salesforce Experience Cloud, including experience with digital experiences, portal configurations, and site builder/custom themes.
Strong understanding of Salesforce data model, security model, and declarative configuration.
Familiarity with Lightning Web Components (LWC), Apex, and Salesforce API integration concepts (preferred).
Proven experience delivering cross-functional projects in Agile/Scrum environments.
Excellent analytical, communication, and stakeholder management skills.
Exposure to other Salesforce clouds Service Cloud & Sales Cloud preferred.
Understanding of UX/UI principles and design best practices for community portals.
Salesforce certifications such as Experience Cloud Consultant, Admin, or Platform App Builder are highly preferred.
Salary: $115K - $155K + Bonus
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.
CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.
Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.
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