Lead Analyst, AMI Exception Management (Hybrid Schedule)

Eversource supports work-life balance by offering hybrid schedules for certain roles. Eligibility is based on job responsibilities, operational needs, nature of work and team dynamics. Current guidelines require employees to work at least three days in the office, including Tuesdays and Wednesdays, with the third day set by the employee and supervisor based on department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to work up to five days in the office if needed (for example: emergencies, training, or other business needs) or should the policy change

Please note: Authorization to work in the United States is a precondition to employment in this position. Eversource will not sponsor candidates for work visas for this position.

We are seeking a detail-oriented and proactive AMI Exception Lead to join our team. The AMI (Advanced Metering Infrastructure) Exception Lead will be responsible for overseeing and resolving exceptions within the AMI system, ensuring accurate and timely meter data flow, and coordinating with various teams to maintain operational efficiency. This role requires strong analytical skills, exceptional problem-solving abilities, and a deep understanding of metering infrastructure and data management.

Essential Functions:

• Monitor and identify exceptions within the AMI system.
• Support the AMI opt out process.
• Resolve exceptions between work order mgmt. system and billings system.
• Conduct investigation of relevant meter events and alarms, ensure that meter-related incidents are resolved in a timely and consistent manner.
• Analyze and diagnose issues causing exceptions in meter data.
• Develop and implement strategies to resolve exceptions promptly.
• Perform detailed analysis of exceptions to identify patterns and anomalies.
• Generate reports on exception trends and resolution status.
• Provide insights and recommendations for improving data accuracy, process automations, and system performance.
• Collaborate with cross-functional teams, including IT, field operations, and customer service, to address and resolve exceptions.
• Serve as the primary point of contact for AMI exception-related queries and issues.
• Provide support for the maintenance, upgrade, and enhancement of AMI functionality.
• Participate in system testing and validation to ensure data integrity.
• Propose and implement process improvements to reduce the occurrence of exceptions.
• Provide training and guidance to team of analysts on exception management processes.
• Support end-users in understanding and resolving AMI exceptions.
• Establish metrics, SLAs, and KPIs to measure effectiveness of exception management activities.
• Conduct performance evaluations and provide professional development opportunities for team members.

Qualifications

Education: 

• Bachelor’s degree in computer science, Information Technology, Engineering, business administration, Finance, Accounting, Statistics, Economics, related discipline, or equivalent experience 

Experience:

• Eight (8) plus years’ experience in related role
• Thorough knowledge of AMI systems and utility metering infrastructure.
• Strong leadership and team management skills.
• Effective communication and interpersonal skills.
• Excellent problem-solving abilities and attention to detail
• Ability to work independently and as part of a team in a fast-paced environment.

Competencies:

Build trusting relationships

Manage and develop people

Foster teamwork and cross-functional collaboration

Lead change

Communicate strategic vision

Create an engaged workforce

Focus on the customer

Take ownership & accountability

Compensation and Benefits:

Eversource offers a competitive total rewards program. Check out our careers site for an overview of our benefits programs. Salary is commensurate with your experience. This position is eligible for a potential incentive. The annual salary range for this position is:

Worker Type:

Number of Openings:

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment.  This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location. 

EEO Statement:

Eversource Energy is an Equal Opportunity and Affirmative Action Employer.  All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor