Oversee and optimize last-mile delivery operations, manage a team, track KPIs, improve efficiency, and ensure customer satisfaction.
ABOUT THRIVE MARKET
Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company.
Join us as we bring healthy and sustainable living to millions of Americans in the years to come.
THE ROLE
We are seeking a highly motivated and detail-oriented Lead – Last Mile Delivery Operations to oversee and optimize the final stage of our delivery process. This role is critical in ensuring timely, efficient, and customer-centric delivery experiences. The ideal candidate brings strong operational expertise, leadership skills, and a passion for logistics excellence.
KEY RESPONSIBILITIES
- Lead and manage a team of delivery associates, drivers, and support staff to ensure daily operations run smoothly and efficiently.
- Track key KPIs (on-time delivery rate, customer satisfaction, delivery accuracy, etc.) and implement performance improvement plans.
- Work with logistics systems and tools to design and improve delivery routes for efficiency and cost-effectiveness.
- Coordinate with third-party logistics providers and independent contractors to meet delivery targets and maintain service levels.
- Identify bottlenecks in last-mile operations and implement innovative solutions to improve speed, reliability, and customer satisfaction.
- Utilize and support the deployment of delivery management software, GPS tracking systems, and other tools to streamline operations.
- Ensure adherence to company policies, safety standards, and regulatory requirements for all delivery activities.
- Collaborate with customer service teams to resolve delivery-related issues and enhance the end-user experience.
REQUIRED QUALIFICATIONS
- Bachelor’s degree in Logistics, Supply Chain Management, Business, or related field (preferred)
- 4+ years of experience in logistics or delivery operations, with at least 2 years in a leadership role
- Strong knowledge of last-mile logistics challenges and solutions
- Proficiency with logistics software, route planning tools, and MS Excel
- Excellent leadership, communication, and problem-solving skills
- Ability to thrive in a fast-paced, dynamic environment
- Experience working with third-party logistics providers is a plus
BELONG TO A BETTER COMPANY
- Comprehensive health benefits (medical, dental, vision, life, and disability)
- Competitive pay + equity
- Opportunities for advancement. We have programs that will start you on a path and train you along the way
- Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being platform
- Free Thrive Market membership and discount on private label products
- Casual atmosphere and great people to work with
- We're a community of more than 1 Million + members who are united by a singular belief: It should be easy to find better
- At Thrive Market, we believe in building a diverse, inclusive, and authentic culture. If you are excited about this role along with our mission and values, we encourage you to apply.
Thrive Market is an EEO/Veterans/Disabled/LGBTQ employer
At Thrive Market, our goal is to be a diverse and inclusive workplace that is representative, at all job levels, of the members we serve and the communities we operate in. We’re proud to be an inclusive company and an Equal Opportunity Employer and we prohibit discrimination and harassment of any kind. We believe that diversity and inclusion among our teammates is critical to our success as a company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. If you’re thinking about joining our team, we expect that you would agree!
If you need assistance or accommodation due to a disability, please email us at [email protected] and we’ll be happy to assist you.
Ensure your Thrive Market job offer is legitimate and don't fall victim to fraud. Thrive Market never seeks payment from job applicants. Thrive Market recruiters will only reach out to applicants from an @thrivemarket.com email address. For added security, where possible, apply through our company website at.
© Thrive Market 2025 All rights reserved.
Top Skills
Gps Tracking Systems
Logistics Software
Excel
Route Planning Tools
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