L2 Systems Support Engineer

Location: Remote (U.S.-based, preference outside California)
Schedule: Friday–Monday, 6:00 AM – 4:30 PM EST (four 10-hour shifts)

About Performive 

Performive partners with companies to provide secure, scalable, virtualized, and physical technology solutions delivered 24/7/365 by a global network of on-demand engineering resources. With a portfolio of cutting-edge technologies, Performive provides clients with the scalable and reliable technology solutions and expertise they require to simplify and grow their day-to-day IT operations.

At Performive, we believe that each of us has the power to make an impact and that is why we put our team members at the center of everything we do and are dedicated to fostering an environment that encourages professional growth, innovation, and collaboration.

Role Overview

We are seeking a motivated L2 Systems Support Engineer to join our 24/7 support team. This role is ideal for a technically versatile IT professional with a strong foundation in systems, networks, and end-user support. You’ll be responsible for monitoring and troubleshooting client environments, resolving escalated issues, and assisting with system maintenance and recovery tasks. The ideal candidate will have hands-on experience with Microsoft and Linux systems, networking, and exposure to cloud or virtualized environments.

Key Responsibilities

• Provide technical support for Microsoft desktop applications and operating systems.
• Install, configure, and troubleshoot desktop and server operating systems and applications (Windows, Linux, AIX, IBM i).
• Deliver network-level support including WAN/LAN connectivity, TCP/IP, subnets, VLANs, VPNs, and wireless networks.
• Monitor and respond to system alerts, notifications, and helpdesk calls.
• Perform routine system checks, backup preparation, tape management, and High Availability (HA) recovery tasks.
• Maintain accurate documentation of networks, services, and processes.
• Manage and update service tickets and project tasks within CloudFirst systems.
• Escalate incidents requiring higher-level engineering support.
• Communicate effectively with clients regarding incidents, changes, and outages.
• Collaborate with rotating shifts and management to ensure continuous coverage.
• Assist with patch validation, firewall checks, and security-related maintenance tasks.
• Demonstrate familiarity with firewalls, antivirus, cybersecurity tools, and virtualization platforms (e.g., VMware).
• Apply a working knowledge of cloud hosting environments to support day-to-day tasks.

Qualifications

• Associate degree in Computer Science, Information Technology, Business, or related field (or equivalent experience).
• 2+ years of professional IT experience or educational equivalent.
• CompTIA A+, Network+, or similar certifications preferred.
• Hands-on experience with:
  • Help desk support (1+ year preferred)
  • Windows OS/applications (1+ year preferred)
  • Networking (1+ year preferred)
• Strong troubleshooting and communication skills.
• Ability to work independently in a remote environment.
• Flexibility to work designated weekend shifts (Friday–Monday).

What's In It For You?

• Remote Position.
• Competitive Compensation.
• Medical, Dental, and Vision Coverage.
• Flexible Spending Account (Medical and/or Childcare).
• Paid Time Off.
• Ongoing training and certification opportunities.
• Flexible work schedules and remote work options.
  
• Training & Educational Reimbursement.
• Employee Activities.
• Paid Parking.
• 401k.

• A fun and inclusive company culture with a relaxed work environment.

Performive is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.