L1 Digital Operator

Company Description
NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.
Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.
Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.
Job Description
Our Direct-to-Consumer (DTC) portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you'll work across our dynamic portfolio including Peacock, NOW, Fandango, SkyShowtime, Showmax, and TV Everywhere, powering streaming across more than 70 countries globally. And the evolution doesn't stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We're always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we're backed by a culture of respect. We embrace authenticity and inspire people to thrive.
The L1 Operator will be responsible for ensuring timely and reliable delivery of NBCU live, linear, and VOD content to the NBC OTT Platforms. The L1 Operator will provide real time monitoring and support for the delivery of NBCU content. Monitoring takes place through a combination of "eyes on glass" and a host of data aggregation tools within the Digital Network Operations Center (DNOC).
Essential Functions (Responsibilities):

• Monitor the end-to-end distribution of Company digital video assets on NBC OTT Platforms

• Perform L1 monitoring and support of digital video workflows including escalating to L2, resolution and reporting out

• Digital encoder set up of event-based streaming across the NBC Portfolio including NBA, Olympic Sports, NASCAR, IndyCar, and more

• Manually insert SCTE triggers into event-based livestreams

• Clearly communicate with production teams to ensure broadcast standard execution of livestreams

• Physical checks on endpoint devices and platforms to ensure assets are available as expected

• Partner with engineering to monitor traditional and digital signal transmission

• Develop expertise of distribution workflows and communicate support cases across departments to help firm-up operations

• Create and maintain strong working relationships with internal and external distribution partners

• Scope of work includes VOD, Linear, and Live workflows

Qualifications

• Bachelor's degree and/or related experience

• Minimum of one (1) year of previous industry, database, or related analytic experience

• Minimum of one (1) year of experience in a NOC, Digital Operation or Media Operations facility

• Excellent computer skills

• Excellent written and verbal communication skills

Eligibility Requirements

• Interested candidate must submit a resume/CV through Company website to be considered

• Must be willing to work onsite in Stamford, CT

• Must have unrestricted work authorization to work in the United States

• Must be 18 years or older

• Willingness and ability to work or be on call at any time, sometimes on short notice to support a 24/7/365 operation

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.
Compensation: This is a full-time, hourly, non-exempt position with a pay rate of $32.89 per hour, based on a rotating 38-hour weekly schedule.
Additional Requirements:

• Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

Additional Information
As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.
If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].