KYC Operations Senior Team Lead

Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Your mission is to drive strategy, collaboration, innovation and operational excellence around customer onboarding for current and new products and currencies. The KYC Operations Senior Team Lead is a strong leader with a mindset that allows them to create a vision to build and execute processes that put our customers first while being aware of the risks surrounding the industry-specific products and requirements set by regulations and partners. 

The role as a KYC Operations Senior Team Lead gives you the opportunity to:

• Create an overall direction for the team, implementing this strategy through strong communication that includes a plan of action, clear expectations and accountability
• Lead teams and team leads on strategic, operational, administrative and process levels, creating a governance and oversight structure
• Establish team scope, provide vision and an execution plan to internally market the value-add of the team capability and expertise
• Create a data driven framework to identify, collect, analyze and interpret valuable aspects of the team’s daily work
• Plan capacity and own performance improvement for the team
• Establish effective operational processes, task allocation, training and performance management with a tightly managed cost base
• Drive and support communication with the product teams and provide valuable insights for enhancements from the customer's and teams perspective

As a KYC Operations Senior Team Lead you have a Relationship Mind-set to:

• Act as an effective liaison with product, compliance and operational KYC teams to ensure clear communication of decisions and policies, identify and drive opportunities and enable a process improvement escalation path
• Collaborate with internal teams in various offices and departments to manage operational impact of process changes within the team
• Proactively document and communicate team progress, challenges and plans on a global level
• Onboard and support team leads in their growth and development

As a KYC Operations Senior Team Lead you have a Compliance Mind-set to:

• Ensure team’s understanding of our regulatory obligations, how our policies fulfill them and how our risk-based approach deters and prevents money laundering and financial crime
• Support development of compliance knowledge and provide advice within compliance operations and cross team, ensuring that we deliver on the banking partner experience while considering operational impact and cost scaling
• Ability to represent the policies, processes and auditable work to regulators and auditors while guaranteeing current documentation and accuracy of necessary work procedures

• Please apply by submitting your resume in English. Applications in Portuguese will not be considered. 
• Excellent written and verbal English skills
• A minimum of 3+ years of experience in KYC/AML, financial crime, compliance, or a related field within the financial services industry
• At least 3+ years of leading medium to large sized teams
• The ability to identify, create and apply processes, methods, knowledge, skills and experiences with the aim to achieve project objectives
• Good understanding and ability to analyze and move team’s metrics
• Great communication and presentations skills to support internal and external cross-team projects and audits
• Good understanding of the regulatory framework surrounding verification
• Passion for leading and living our company values
• Proven track record of taking individual ownership and responsibility as well as being a great team-player

• Please include a cover letter with your resume, in your cover letter talk about the following topics:
  • Motivation to join Wise and this role
  • Alignment to Wise culture
  • Long term aspirations
  • Your leadership style

•  RSU’s in a rapidly growing company
•  Flexible working model – During the first six months, you’ll be in office most days of the week to become fully immersed in Wise’s culture and ways of working. After the initial period, you’ll be in office at least 2 days per week.
•  An annual self-development budget
•  Health and dental allowance for you and your dependents
•  Company-paid: Life Insurance, and an EAP program
•  Paid time off: 30 days vacation + 3 “Me” days + 1 volunteer day, annually
•  A paid 6-week sabbatical leave after four years
•  18-weeks of paid parental leave, after a year with us and child care assistance
•  Transportation vouchers
•  Meal (708 BRL per month) and food (1,166 BRL per month) vouchers
• 🏋️ TotalPass access to 3,500 gyms and studios throughout Brazil

Click here to learn more about the benefits that we offer at Wise

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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