Sidecar Health is redefining health insurance. Our mission is to make excellent healthcare affordable and attainable for everyone. We know that to accomplish this lofty mission, we need driven people who will make things happen.
The passionate people who make up Sidecar Health’s team come from all over, with backgrounds as tech leaders, policy makers, healthcare professionals, and beyond. And they all have one thing in common—the desire to fix a broken system and make it more personalized, affordable, and transparent.
If you want to use your talents to transform healthcare in the United States, come join us!
About the Role
We’re looking for a Knowledge Manager to own and maintain our internal and external knowledge resources. You’ll ensure that members, customer service reps, and internal teams have accurate, up-to-date, and well-organized information about our health plan.
What You’ll Do
- Curate and Maintain Knowledge: Build, organize, and update a centralized database of health plan information (e.g., coverage details, benefits, provider policies, and FAQs)
- Ensure Accuracy and Compliance: Track policy changes and ensure documentation stays aligned with regulatory and internal updates
- Optimize Accessibility: Make information easy to find, understand, and use—for both members and customer support teams
- Collaborate Cross-Functionally: Work with product, operations, and customer service teams to identify knowledge gaps and improve resources
- Implement Knowledge Tools: Manage knowledge bases, documentation software, and other systems to streamline access to information
- Train and Educate: Help internal teams navigate and effectively use knowledge resources
What You'll Bring
- 2+ years of experience in knowledge management, technical writing, or healthcare documentation (preferably in insurance or a related field)
- Strong ability to translate complex insurance policies into clear, digestible content
- Familiarity with knowledge base tools (e.g., Confluence, Zendesk Guide, Notion, or similar)
- Excellent organizational skills and attention to detail
- A proactive, problem-solving mindset with a passion for making information more useful
- Bachelor's Degree
What You'll Get
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Sidecar Health is an Equal Opportunity employer committed to building a diverse team. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
Top Skills
Similar Jobs
What you need to know about the Boston Tech Scene
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
