Key Account Manager, Life Sciences- Sensitech

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About This Role
Sensitech is looking for a high-impact Key Account Manager to join our Life Sciences sales team. This is not a standard account management role — you are a commercial owner responsible for driving growth across a dynamic territory that spans global enterprise accounts and local and mid-market opportunities, each requiring a different level of engagement, selling motion, and stakeholder strategy.

On enterprise accounts, you operate within a globally coordinated team, navigating complex, multi-stakeholder environments across borders and functions. On local accounts, you move with speed and efficiency, leading the full sales cycle independently. You know when to go deep and when to move fast — and you're equally effective at both. You are a strategic seller and a disciplined territory manager. You build relationships at the senior level, create opportunities where others see status quo, and drive growth across your full book of business. You carry quota and you hit it.

Reporting to the Head of Life Sciences in North America and working in close partnership with Solutions Consultants, Professional Services, and colleagues across global regions, you are the commercial owner for your territory and accountable for its outcomes.

Why This Role

You'll carry real ownership — a territory that spans the complexity of global enterprise accounts and the agility of local market deals. You'll be backed by a 30-year market leader with a growing SaaS platform, a strong internal team of specialists as your partners, and a globally coordinated organization that supports your success. If you want a role where your results are visible, your relationships matter, and your territory is yours to build — this is it.

What You’ll Do

Territory & Account Ownership

• Own revenue targets across your full territory, including enterprise accounts and a portfolio of local and mid-market accounts

• Develop and execute territory and account plans that reflect the complexity and pace of each opportunity — from long, multi-stakeholder enterprise cycles to faster, direct local deals

• Build and manage a healthy pipeline across your full book of business, with clear progression tied to customer outcomes and accurate CRM forecasting

• Drive new business development within existing accounts — expanding into new divisions, buying centers, use cases, and opportunities

• Lead contract negotiations, business reviews, RFQ responses, and renewals across your territory

Enterprise Account Engagement

• Navigate complex, global enterprise accounts with multiple stakeholders across functions, seniority levels, and geographies

• Build and maintain trusted relationships with senior decision makers and influencers — including C-suite, VP Logistics, and Directors of Supply Chain, Quality, and Commercial and Clinical Operations

• Coordinate effectively with internal colleagues and regional teams to deliver a consistent, high-quality customer experience across borders

• Partner closely with Solutions Consultants to qualify opportunities, advance complex deals, and ensure the right solution is positioned for each customer need

Local & Mid-Market Account Management

• Own the full sales cycle on local and mid-market accounts within your territory — from prospecting and discovery through proposal, negotiation, and close

• Apply a direct, efficient selling approach, leading with the most relevant Sensitech solutions and a clear, compelling ROI story

• Build relationships with regional stakeholders across procurement, logistics, quality, and operations to identify and develop opportunities proactively

Customer Engagement & Value Creation

• Run discovery that uncovers the real business problem, quantifies the impact, and connects Sensitech's solutions to measurable customer outcomes

• Adapt your communication style, solution framing, and business case approach to resonate with diverse stakeholders across seniority levels, functions, and cultural contexts

• Understand how culture and regional business norms influence buying decisions and tailor your approach accordingly

• Drive product adoption and achievement of strategic milestones post-sale in coordination with Customer Success and Professional Services

• Monitor account health and risk across your territory, proactively identifying issues and orchestrating internal resources to protect and grow the business

Cross-Functional Contribution

• Capture and share competitive intelligence, market trends, and voice-of-customer insights from across your territory with Product, Marketing, and Leadership teams

• Represent Sensitech at key regional and national industry events and trade shows

• Ensure a smooth, well-documented transition to Customer Success at close, with success criteria and customer context clearly captured

Required Qualifications  

• Bachelor's Degree

• 3+ Years of enterprise B2B and/or SaaS sales experience, including territory or account ownership

• 3+ Years of Experience building pipeline, progressing deals, and consistently meeting or exceeding quota

• US-based; willingness to travel up to 50%

Preferred Qualifications

• Experience in Life Sciences, Pharma, Medical Devices, Biotech, or Supply Chain Technology

• Excellent communication skills: written, verbal, and presentation, including with C-suite and VP-level stakeholders under time pressure

• Experience with selling clinical trials services in the Life Science space (CDRO or CMO )

• Experience navigating multi-stakeholder, 6–18 month enterprise sales cycles

• Ability to work effectively within globally matrixed organizations, coordinating across internal teams and regional colleagues to drive account outcomes

• Strong CRM discipline — Salesforce or equivalent — for pipeline management, forecasting, and account planning

• Demonstrated ability to manage both complex enterprise accounts and a portfolio of local accounts simultaneously

• Familiarity with supply chain visibility, cold chain, temperature monitoring, or regulatory compliance solutions

• Experience selling integrated solutions across hardware, SaaS, and services

• Knowledge of major account and value-based selling methodologies (Challenger, SPIN, Miller Heiman, or similar)

• Experience managing accounts with stakeholders across multiple global regions

• MBA a plus

Pay Range

Other Compensation

Benefits

Employees are eligible for benefits, including:

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives

• Retirement Benefits

• Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation

• Disability: Short-term and long-term disability

• Life Insurance and Accidental Death and Dismemberment

• Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account

• Tuition Assistance

To learn more about our benefits offering, please click here Work with us | Carrier Corporate. The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.

Carrier EEO Statement and Accommodations Process

Carrier is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status or any other applicable state or federal protected class. Carrier provides affirmative action in employment for qualified individuals with a Disability and Protected Veterans in compliance with section 503 of Rehabilitation Act and the Vietnam Era Veterans' Readjustment Assistance Act.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected]. We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

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Use of AI

Technology-enabled tools may support parts of the recruitment process, with oversight by people.