The Junior Solutions Engineer supports customers by resolving technical issues, guiding them through product usage, and collaborating with teams to enhance customer experience.
About Lumafield:
Lumafield was founded in 2019 to upgrade manufacturing.
We are engineers with deep experience across the product development cycle, from initial ideas to shipping hardware, across industries and specializations, who became frustrated by the cost and complexity of modern manufacturing. So we decided to upgrade it.
Engineers make million-dollar decisions every day, and they need tools that give them the greatest possible insight into their products. By offering unprecedented visibility into products, as well as AI-driven tools that highlight problems and generate quantitative data, Lumafield promises to revolutionize the way complex products are created, manufactured, and used across industries. We started with industrial CT scanning, which for us was the most valuable but underutilized tool in the manufacturing toolbox, enabling us to rapidly inspect essential components non-destructively.
We rebuilt the whole system, from X-ray capture, to computer vision analysis, to web-based collaboration, to the entire business model, making the most advanced manufacturing tech more accessible to every industry. Our company, like our platform, is designed for upgrades. We’re building for greater intelligence, autonomy, and speed. For deeper vision, operational excellence, and powerful insights. And then we'll upgrade it all again.
Lumafield is headquartered in Cambridge, MA, and has an office in San Francisco, CA.
About the role:
As a Junior Solutions Engineer at Lumafield, you will be the frontline advocate for our customers, ensuring they receive exceptional technical assistance and guidance at every stage of their journey. You will become an expert in Lumafield’s products, working directly with users to resolve issues, answer questions, and maximize the value they derive from our technology. Your customer-facing focus will be key to driving satisfaction, adoption, and long-term success.
What you'll do:
- Serve as the primary technical contact for customers, responding promptly to support inquiries via email, phone, and web-based channels.
- Diagnose, troubleshoot, and resolve hardware and software issues related to Lumafield’s CT scanning systems and cloud platform.
- Guide customers through onboarding, training, and best practices to ensure seamless adoption and effective use of Lumafield solutions.
- Proactively monitor customer health, conduct regular check-ins, and provide tailored recommendations to optimize their workflows.
- Collaborate closely with Product, Engineering, and R&D teams to escalate complex issues, advocate for customer needs, and contribute to product improvements.
- Develop and maintain clear, user-friendly documentation, FAQs, and support resources.
- Identify opportunities to enhance the customer experience, including suggesting custom solutions or workflow optimizations.
- Lead or participate in customer training sessions, webinars, and knowledge-sharing initiatives.
- Track support metrics and customer feedback to inform continuous improvement efforts.
- Ability to travel as needed to support customers onsite (expected travel up to 25%).
About you:
- Bachelor’s degree in an engineering, or a related technical field, or equivalent experience.
- 0-3+ years in a customer-facing technical support, field service, or application engineering role, preferably in manufacturing, industrial inspection, or related technology sectors.
- Strong troubleshooting skills across hardware, software, and networked systems.
- Excellent communication skills, with a demonstrated ability to explain complex technical concepts to non-experts and experts alike.
- Empathetic, patient, and committed to delivering outstanding customer experiences.
- Comfortable in a fast-paced, dynamic environment and able to adapt to evolving customer needs.
- Experience with industrial CT, CAD, or manufacturing inspection tools is a plus.
Lumafield offers both competitive cash and equity compensation, as well as a health & wellness stipend, 401k, parental leave, flexible PTO, commuter benefits, company wide events and more!
Lumafield is committed to building a team that represents a variety of backgrounds, perspectives, and skills, because the more inclusive we are, the better our work will be. Do you feel like your skills don’t meet every single requirement listed? We encourage you to apply anyway – If you’re excited about our technology, the opportunity, and are eager to learn more we’d love to hear from you!
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability, genetic information or veteran status.
Reach out if you want to be a part of what we are building.
Top Skills
Cad
Hardware Troubleshooting
Industrial Ct
Manufacturing Inspection Tools
Networked Systems
Software Troubleshooting
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