Mirakl is the global leader in platform business innovation. Mirakl's suite of solutions provides enterprises with a transformative way to drive significant growth and efficiency in their online business.
Since 2012, Mirakl has been pioneering the platform economy, empowering retail and b2b enterprises with the most advanced, secure and scalable technology to digitize and expand product assortment through marketplace and dropship, improve efficiency in supplier catalog management and payments, personalize shopping experiences, and boost profits through retail media.
Mirakl is trusted by 400+ industry-leading businesses worldwide including Macy’s, Decathlon, Best Buy, Airbus, Toyota Material Handling and Sonepar.
Headquartered in Paris and Boston and with offices in 7 countries, Mirakl is recognized as a Great Place to Work company.
To support this rapid adoption of the marketplace and dropship models, and take an active part in our growth, Mirakl is looking for a Junior Solution Consultant to join our Customer Success Team.
Your impact:
The Junior Solutions Consultant will be responsible for providing functional and technical expertise during the design and deployment of the Mirakl platform. This role requires knowledge of eCommerce ecosystems and an eagerness to help clients go-live on the platform quickly and successfully.
What you will do at Mirakl:
- Offer Product Expertise: Develop and maintain a deep understanding of Mirakl’s Platform, use cases, and services, as well as the best practices and how these provide value to our customers. Utilize this knowledge as a trusted advisor to support and guide our customers in making the right configuration and integration choices.
- Deliver Value & Satisfaction: Kick-off new engagements by understanding the customer strategy, highlighting challenges and risks, validating project scope, and aligning core Mirakl Marketplace capabilities in order to establish the best strategic solution. Strong focus on balancing time-to-market, quality and priorities to ensure successful deliveries.
- Collaborate & Deliver Constant Innovation: Work with different internal teams such as Product to provide valuable feedback and bring ideas to constantly evolve our product, the Sales teams to confirm the scope and use cases of the project, as well as Support teams and Account Managers to help transfer knowledge gained during the project phase. Enable and provide guidance to trusted partners and system integrators outside of Mirakl to ensure joint success on shared projects.
- Have Technical Aptitude: Serve as a Mirakl functional expert able to understand and speak to current web technologies such as RESTful API’s, data-interchange formats, and common solution architectural patterns. Conduct enablement sessions on Mirakl’s products via remote webinars or in-person to ensure adoption across targeted audiences. Develop a deep understanding of each client’s eCommerce ecosystem and provide expertise on how to best integrate with Mirakl.
What Mirakl is looking for in a candidate:
- Bachelor's degree in Management Information Systems, Computer Science, or Engineering
- Experience in eCommerce, software consulting, or product management type role
- Experience with data-interchange formats such as JSON/XML, Postman (or equivalent HTTP client), RESTful APIs, and GraphQL
- Understanding of eCommerce workflows
- Previous customer facing experience preferred; customer oriented with highly professional communication skills
- Experience with AI models
- Experience training on a technology solution
- Pragmatic problem solving
We welcome collaborators with their diverse perspectives and experiences to power us forward. These often far exceed conventional job requirements and help us create a culture of continuous learning. If you’re ready to join a hyper-growth company at the heart of digital transformation for the world’s most forward-thinking organizations, we strongly encourage you to apply to any of our roles, even if you think you’re not an exact match.
Top Skills
Mirakl Boston, Massachusetts, USA Office
Our new downtown Boston office is located in the 100 Summer Street building, offering great amenities and convenient to main transportation hubs, including South Station and Downtown Crossing. We are also near to High Street Place and several other fun restaurants, bars, and local activities.
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