Support client project delivery under senior supervision by coordinating setup meetings, communicating updates, tracking performance data, following delivery processes, troubleshooting issues, and building cross-team and client relationships while learning market research and project management best practices.
Who We Are:
PureSpectrum is a rapidly growing market research and insights platform that simplifies technology, allowing researchers to gather and activate consumer data without disruption. As the go-to solution for high-quality multi-sourcing and fully automated research, PureSpectrum is helping to shape the future of insights.
Our Marketplace facilitates over 65 million online interviews annually, and our proprietary respondent-level scoring system—PureScore—continues to set the industry standard for data quality and reliability.
Recognized globally for both innovation and culture, PureSpectrum has been named one of Newsweek’s Global Most Loved Workplaces (2023–2025), included in Inc.’s Best Workplaces (2024-2025), certified as a Great Place to Work (2022–2025), and featured on Built In’s Best Places to Work list (2023–2025). PS is rapidly becoming the leading solution for quality multi-sourcing and end-to-end automated research solution.
The Opportunity:
PureSpectrum is seeking a motivated Services Representative eager to kick-start their career in market research. In this role, you will learn the foundations of project management by supporting client projects and collaborating with internal teams to ensure successful delivery. You’ll develop a customer-first mindset, build strong organizational and problem-solving skills, and receive hands-on mentorship in a fast-paced, supportive environment. This position reports directly to the Senior Director of Services. This position reports into a senior level services lead.
This position is hybrid. Candidates must be able to commute to the Rochester office 3 days a week.
Your Responsibilities:
- Assist in services projects with supervision and support from senior team members.
- Keep clients informed on critical project developments through preferred channels.
- Participate in project setup meetings under the guidance of a senior team member.
- Develop an understanding of client service offerings, best practices, and delivery timelines.
- Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues.
- Assist with collecting essential data on project performance.
- Follow established best practices and processes for project delivery.
- Provide feedback to sales on project performance to help improve delivery and key metrics for future projects.
- Identify and report issues to senior team members for collaborative problem-solving.
- Build positive relationships across the organization and with customers.
- Develop and maintain a basic understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs.
- Performs work following specific instructions and established procedures under active supervision and regular guidance.
Requirements:
- 0–2 years of experience; interest in project management and the market research industry; completion of the PureSpectrum Services internship program is a plus.
- Ability to assist in multiple projects with competing priorities.
- Ability to learn and use new technology platforms to meet or exceed customer and project needs.
- Ability to find innovative solutions to address customer and project needs.
- Solid judgment and critical thinking skills.
- Excellent communication and analytical skills.
- Ability to be proactive in anticipating problems and provide solutions.
- A passion for curiosity and a drive to learn continuously.
- Ability to foster positive relationships across teams and customers.
PureSpectrum Perks:
PureSpectrum is continuously focused on our culture, which is rooted in innovation, connection, and providing a great experience at all business levels —what we like to call PSX. Our team enjoys a creative and collaborative environment with plenty of opportunities for fun, connection, and team celebrations. We believe in supporting our team both personally and professionally—empowering you to thrive inside and outside of work.
Our benefits include:
- 100% Employer-paid medical coverage option
- Wellness & Technology Stipend
- Paid parental leave
- 401K with percentage match
- Unlimited Time Off
- Hybrid Work Flexibility
PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law.
Similar Jobs
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead supply chain planning and Kinaxis-focused optimization efforts: analyze processes, recommend technology and analytics-driven improvements, manage client relationships, lead teams, and drive cost, responsiveness, and operational excellence.
Top Skills:
Data AnalyticsKinaxisSupply Chain Management Software
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead supply chain assessments and develop strategies to improve efficiency, reduce costs, and increase responsiveness. Advise clients on technology and analytics, manage client relationships, mentor junior staff, and apply critical thinking to solve complex operational problems while upholding professional standards.
Top Skills:
Data AnalyticsRelexSupply Chain Management Software
Artificial Intelligence • Professional Services • Business Intelligence • Consulting • Cybersecurity • Generative AI
Lead and manage quality engineering teams focused on ERP automation testing. Define and uphold QA standards and processes, coach and mentor staff, partner with product and solution teams, author Agile test plans, support UAT and QA environments, and ensure successful project delivery while driving continuous improvement and innovation.
Top Skills:
Azure DevopsDevOpsErp AutomationJIRA
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
