As a Junior Customer Support Engineer, configure customer logic, manage documents, and address customer requests while learning about software implementation.
About Us
PolicyFly is modernizing the way specialty insurance works. Our platform simplifies complex, manual workflows (e.g. quoting, issuing, and managing policies) by connecting underwriters, brokers, and carriers with automation and clean, intuitive design. We’re powering the future of insurance infrastructure, one line of business at a time.
Job Description
We’re looking for a sharp, detail-oriented Junior Customer Solutions Engineer to join our growing team. This is a great opportunity for someone early in their career who’s eager to get hands-on experience in technical implementation, problem-solving, and customer-facing configuration work – all while learning how real-world software platforms are built and supported.
You’ll work within the PolicyFly platform to build and update the logic that powers our customers’ insurance programs, including:
• Generating documents using Word templates (docxtemplater)
• Managing customer-facing forms using configuration in Typescript
• Writing business rules using simple scripts in Lua
• Occasionally helping build ETL scripts to load customer data into our reporting systems
• Making customer dreams come true 🌈🦄
Position Details
- Type: Full-time (after paid trial period)
- Location: Remote
- Compensation: $55-$75k DOE and location (full-time position); $20 - $30/hr for paid trial period
Key Responsibilities
- Configure and update customer logic across documents, forms, and rating rules
- Use and extend templates for policy documents (via .docx and templating syntax)
- Implement and test scripted business logic (e.g., Lua rating functions)
- Make customer-facing form changes using Typescript config
- Help triage and fix live customer issues or change requests
- Build or adapt data import scripts to load customer data into our reporting systems
- Learn fast, take initiative, and grow into owning full onboarding projects over time
Required Skills
- Solid Microsoft Word skills (especially tables, formatting, structure)
- Strong attention to detail
- Comfort with logical thinking and conditional logic
- Experience with programming languages (JavaScript, Python, Lua, Typescript, etc.)
- Clear written and verbal communication (we’re remote)
- A self-starter mindset with a hunger to learn
Nice to Have
- Familiarity with Git/version control
- Experience using VS Code or similar editors
- Hands-on exposure to scripting or simple automation (even in school or side projects)
- Understanding of how data flows through systems (ETL, APIs, etc.)
- Insurance industry or documentation experience
Growth Path
This role is designed to grow into:
• Leading full technical implementations for new customers
• Becoming an internal expert in rating, templates, and workflow config
• Contributing to internal tools and systems that make our onboarding faster and better
Top Skills
APIs
ETL
Git
JavaScript
Lua
Microsoft Word
Python
Typescript
Similar Jobs
Healthtech • Insurance
The Stop Loss Analyst, Lead manages stop loss insurance policies, liaises with clients and internal teams, and ensures compliance while mitigating risk.
Top Skills:
ExcelMicrosoft Suite
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
Drive product strategy for AI-driven search capabilities, manage product lifecycle, and integrate user feedback to enhance customer satisfaction.
Top Skills:
AIMachine LearningNatural Language ProcessingSoftware Product Management
Healthtech • Insurance
The Utilization Management Nurse oversees healthcare services utilization, evaluates treatment requests, and coordinates care, ensuring efficient service delivery.
Top Skills:
Electronic Health RecordsMS Office
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
