IT Technician (Vancouver On-Site)

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Aperçu de l’entreprise

Chez Motorola Solutions, nous pensons que tout commence par nos employés. Nous sommes une communauté mondiale soudée, unie par la volonté incessante de contribuer à la sécurité des personnes partout dans le monde. Nos technologies de communication, de sécurité vidéo et de centre de commandement essentielles soutiennent les agences de sécurité publique et les entreprises, permettant une coordination essentielle pour des communautés, des écoles, des hôpitaux et des entreprises plus sécuritaires. Connectez-vous à une carrière qui compte et aidez-nous à bâtir un avenir plus sûr.

Department OverviewOur IT organization has a critical role in driving extraordinary business results. Through a strong partnership with other areas of our business, we bring innovative thinking to every conversation and deliver with integrity. We’re looking for people who bring great ideas and who make our partners’ ideas better. Intellectually curious advisors (not order takers) who focus on outcomes to creatively solve business problems. People who not only embrace change but who accelerate it.
Job Description

The IT support technician provides face-to-face support via walk-up service for IT-related incidents and requests from employees and contractors, along with remote support for off-site users. This technician is part of a professional team of people providing a single point of contact for high-level customer service and technical support.  Primary responsibility will be supporting our employee base with their technology needs, including desktop support issues, IP phones, and mobile devices. Experience supporting Windows 11, Mac OS, and Google Workspace is required. This person should be a good communicator who enjoys working with people from all levels of the company. This position will require 100% on-site support at the Vancouver, BC, Canada site.  Work hours are from 8 am to 5 pm with a 1-hour lunch break. This is a 40-hour work week. Location schedule changes are based on business needs.

Scope of Responsibilities / Expectations- End-User Services:

• Investigate, troubleshoot, and resolve all computer software and or hardware problems for on-site and remote users. These include but are not limited to Google Suite, Remote/VPN Connectivity, Printing, MS Office, and Chromebox / Audio-Visual services.

• Primarily responsible for installing and configuring computer systems following a defined imaging process. Diagnosing hardware and software faults and providing technical support to Motorola Solutions employees and contractors.

• Create, maintain, and update IT equipment in our asset tracking software.

• Provide mobile device support to include the setup of devices (iOS, Android, etc.) to connect to the mobile device management system and remote authentication applications.

• Assist with IT onboarding of resources, including new PC's, loaner PC's, IT Training, etc. Complete IT responsibilities associated with the offboarding of retired resource assets.

• Track all customer communication and users' requests/problems in the ServiceNow incident tracking system. Ensure customer satisfaction by reviewing and performing follow-up communications on open/closed tickets. Update the associated knowledge base with standard resolutions as required.

• Coordinate between other IT resources ( internal and external) and vendors to resolve issues and proactively evaluate and avoid future issues related to hardware and software on users' computers. 

• The individual must present a positive customer service experience for fellow employees

- Create and maintain in-house documentation; these include but is not limited to checklists, IT Asset Management, general policies, and procedures.

- Prioritize critical issues and escalate issue(s) following defined processes.
- Participate in automation and script development for repetitive activities.
- Expand knowledge and learn new systems and procedures.
- Able to work independently with minimal supervision.
- Perform inventory management tasksDesired Background/Knowledge/Skills

• Excellent knowledge of PC internal components.

• Ability to operate tools, components, and peripheral accessories.

• Excellent knowledge of PC and desktop hardware.

• Hands-on hardware troubleshooting experience.

• Experience supporting Windows 11 and Mac OS 

• Technical knowledge of current protocols, operating systems, and standards.

• Able to read and understand technical manuals, procedural documentation, and OEM guides.

• Strong analytical and problem-solving skills

• Ability to communicate effectively with others, both orally and in writing.

• ServiceNow experience

• Android and IOS experience

Education, Work Experience, Certifications, and Requirements

• Associate degree or equivalent

• Fluent communication skills in English

• 3+ years of IT/Computer experience

• One or more of the following certifications: ACMT ( Apple), CompTIA A+ Certification, Google IT Support Professional, Microsoft MCSE

Target Base Salary Range: $46,800 CAD - $79,600 CAD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Note: Candidate must be in the Vancouver office Monday through Friday.

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Basic Requirements

• Bachelors degree with 0+ years of IT Computer experience

• OR 2+ years of IT Computer experience

Travel RequirementsUnder 10%
Relocation ProvidedNone
Position TypeExperienced
Referral Payment PlanYes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Motorola Solutions adopte, favorise et promeut les principes de diversité, d’équité et d’inclusion. Nous encourageons et accueillons les candidatures de toutes les personnes qualifiées, quelles que soient leur race, origines ethnique, religion ou croyance, orientation sexuelle, identité et expression sexuelle, statut d’anciens combattants ou tout autre statut protégé par la Loi.

Nous sommes fiers de notre culture axée sur les personnes et les communautés, encourageant ainsi chaque Motorolan d’être la version la plus authentique de lui-même dans ses responsabilités afin de tenir la promesse d’un monde plus sécuritaire.

Si vous souhaitez vous joindre à notre communauté mais croyez que vous ne possédez pas toutes les exigences requises pour le poste convoité, nous aimerions tout de même connaître les raisons pour lesquelles vous pensez être un excellent candidat pour notre équipe.

Nous offrons également des mesures d’adaptation pendant toutes les étapes du processus d’embauche afin de favoriser l’inclusion des personnes vivant avec un  handicap physique et/ou mental. Pour demander un aménagement, veuillez remplir ce formulaire d'aménagement raisonnable afin que nous puissions vous aider.