IT Systems Operations Engineer

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions.

Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans.

• Hands-on SaaS and user-lifecycle management

• Provide recommendations on design, implementation, and management of the organization’s IT SaaS platforms and infrastructure, including servers, networks, and storage systems

• Ensure the stability, security, and scalability of IT systems to support business operations and growth

• Able to provide root cause analysis and recommend system improvements

• Have hands on working experience with systems automation via scripting, API, platform low-code automation, etc

• Ensure compliance with relevant IT standards and regulations such as NIST, HIPAA, HiTrust, SOC2, and SOX

• Monitor system performance, conduct regular audits, and implement solutions to optimize efficiency and reliability

• Participate in complex IT projects, including system upgrades, migrations, and new implementations

• Collaborate with other IT professionals and departments to design and implement IT solutions that meet business requirements

• Network, Servers, and storage administration

• Collaborate on the development of IT policies and procedures

• Help configure and maintain network firewalls, switches, and wireless access points, and other networking equipment for current and future offices

• Partner with the IT Support team to provide day-to-day technical support to 1000+ employees and contractors

• Provide advanced technical support and troubleshooting for complex IT issues, serving as an escalation point for other IT staff

• Maintain and update IT documentation, including system configurations, network diagrams, and operational procedures

• Strong interpersonal and positive teamwork skills 

• Strong documentation skills

• Experience developing and owning business solutions

• 2+ years’ experience working as a Systems Administrator/Engineer, hands on experience with network infrastructure setup and administration

• 2+ years’ experience providing IT support or degree in a related field

• Self motivated, and willing to learn and teach

• Experience with Zoom software and video conferencing equipment

• Experience with SAML authentication and SCIM provisioning (Okta, Google)

• Experience with ServiceNow

• Strong desire to learn new technology and skills to grow professionally with the company

• Strong customer service, time management, and problem solving skills

• Experience with remote support tools and software deployment (e.g. Jamf, Intune, Airwatch, etc…) 

• Excellent understanding of computer hardware, operating system functions, and components

• macOS and Windows 10 software troubleshooting and configuration skills

• Configuration and troubleshooting knowledge of Google Workspace, Microsoft 365, and other cloud-based applications (Slack, DropBox, Asana, Atlassian suite, etc…)

• Q-SYS, Blackmagic, CORIOmaster, and other professional-grade production Audio/Video experience a plus

• IT Certifications in related fields are a plus

• Familiarity with RESTful APIs a plus

• Experience with Palo Alto, Cisco/Meraki, and HP Aruba networking a plus

At GoodRx, pay ranges are determined based on work locations and may vary based on where the successful candidate is hired. The pay ranges below are shown as a guideline, and the successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, and other relevant business and organizational factors. These pay zones may be modified in the future. Please contact your recruiter for additional information.

San Francisco and Seattle Offices:

New York Office:

Santa Monica Office:

Other Office Locations:

GoodRx also offers additional compensation programs such as annual cash bonuses or commission, and annual equity grants for most positions as well as generous benefits. Our great benefits offerings include medical, dental, and vision insurance, 401(k) with a company match, an ESPP, unlimited vacation, 13 paid holidays, and 72 hours of sick leave. GoodRx also offers additional benefits like mental wellness and financial wellness programs, fertility benefits, generous parental leave, pet insurance, supplemental life insurance for you and your dependents, company-paid short-term and long-term disability, and more!

We’re committed to growing and empowering a more inclusive community within our company and industry. That’s why we hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has a seat at the table and the tools, resources, and opportunities to excel.

With that said, research shows that women and other underrepresented groups apply only if they meet 100% of the criteria. GoodRx is committed to leveling the playing field, and we encourage women, people of color, those in the LGBTQ+ communities, individuals with disabilities, and Veterans to apply for positions even if they don’t necessarily check every box outlined in the job description. Please still get in touch - we’d love to connect and see if you could be good for the role!

GoodRx is committed to providing reasonable accommodations for candidates with disabilities during our recruiting process. If you need any assistance or accommodations due to a disability, please reach out to us at [email protected].

We prioritize candidate safety. Please be aware that all official communication will only be sent from @goodrx.com or [email protected] addresses.

GoodRx is America's healthcare marketplace. The company offers the most comprehensive and accurate resource for affordable prescription medications in the U.S., gathering pricing information from thousands of pharmacies coast to coast, as well as a tele-health marketplace for online doctor visits and lab tests. Since 2011, Americans with and without health insurance have saved $60 billion using GoodRx and million consumers visit goodrx.com each month to find discounts and information related to their healthcare. GoodRx is the #1 most downloaded medical app on the iOS and Android app stores. For more information, visit www.goodrx.com.