IT Systems Analyst (Hybrid)

Responsible for partnering closely with programmers, business analysts, engineers, QA testers, and other key team members to design, build, deploy and support systems. This resource will be involved in engineering, design and application optimization efforts for clientfacing transactional systems. Technology includes.NET, SQL Server, SSIS, Legion, JRNI, MobilEngine, etc.

Bright Horizons is trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world’s best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.

This Hybrid role requires in-person work at our Newton, MA headquarters 3 days a week.

Essential Functions/Responsibilities:

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Also ensure that requirements are properly translated into technical specifications, clarify requirements, review recommendations and answer questions

• Systems Analysis: specifically application, integration and reporting design and analysis of platform integrity.

• Systems Evaluation: identify metrics and indicators of system performance and actions necessary for remediation.

• Code analysis: Execute tools and evaluate results to ensure code integrity and minimize security risk.

• Data Analysis: Ability to analyze data to identify, report or clarify data issues

• Develop flow diagrams on the systems process.

• Develop and document business requirements through a variety of means such as, but not limited to user interviews, surveys, workflow reviews, research on industry best practices, and user workshops.

• Working with Managers to come up with project plans and run the daily and weekly Scrum calls and creating ADO user stories

• Work with IT Development team to ensure requirements are properly translated into technical specifications that meet the business needs. Assist IT Development team through design, code, test and deploy to ensure any issues are resolved.

• Ensure that all process and documentation are consistent with best practices and Bright Horizons standards for Solution Delivery Life Cycle.

• Participate in User Acceptance testing.

• Identify areas for improvement in the application delivery process.

• Conduct, design and configure product and business configuration for system functionality, and specify data requirement and constraints of surrounding systems. This includes supporting the business teams with UAT validations.

• Collaborate and build consensus between technical team, stakeholders, and third party SaaS providers to balance scope, speed to market and available resources

• Interface with software vendors and suppliers in support of business applications software 

• Perform system administration & configuration related to permissions, reports, sandbox refreshes, system updates & software releases

Minimum Requirements:

• Bachelor's degree required

• 5+ years of related work experience

Preferred skills/qualifications:

• Critical Thinking: use logic and reasoning to analyze strengths, weaknesses and alternatives for solution design.

• Complex problem solving: ability to evaluate options and make recommendations based on weighted priorities.

• Negotiation: Collaborate with business functions to identify business value and work with different teams to prioritize backlogs

• Working knowledge of information systems, infrastructure, and operational systems in place for a corporate business environment (e.g., ADFS, Azure, Okta, SSL, SSO, etc)

• Familiarity with workforce management and scheduling software solutions desired (e.g., Workday, Workforce, Legion, Humanity, etc)

• Proficiency in SQL server and ability to conduct SQL queries against relational databases

• Ability to quickly learn new systems/software.

• Excellent written and oral communication skills.

• Strong team player, great interpersonal skills.

• Customer service philosophy.

• Impeccable organization skills and attention to detail.

• Thrives in a fast-paced, constantly changing environment.

• Functions effectively under pressure.

• Flexibility, willingness to multitask.

• Skilled at troubleshooting and resolving issues.

• Highly motivated, results-driven and goal-oriented.

• Good knowledge on project planning and sprint models

• Exposure to Agile Methodologies

Benefits:

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term disability insurance
• Short-term disability insurance

At this time, Bright Horizons will not sponsor an applicant for employment authorization/visa for this position. 

Life at Bright Horizons:

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the children, families, and clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Come build a brighter future with us.

Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race, color, religion, sex, age, disability, sexual orientation, veteran status, national origin, genetic information, or any other characteristic protected under federal, state, or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights, Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process, please contact the recruitment helpdesk at 855-877-6866 or [email protected]. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.