Iterative Health is a healthcare technology and services company powering the acceleration of clinical research to transform patient outcomes. The Iterative Health Site Network is a premier network of 70+ clinical research sites across US and Europe accelerating the path to market for gastrointestinal (GI) and hepatology novel therapies. Our focus is on driving the success and growth of our partner sites by empowering them with tech-enabled services. By combining deep expertise in clinical trials with cutting-edge AI, we empower research teams and study sponsors to expand and expedite access to novel therapeutics for patients in need.
What you'll be doing: In this role, you will provide comprehensive technical support across our organization, managing our hybrid IT environment and ensuring smooth operations for both internal teams and client sites. You will be responsible for maintaining our technology infrastructure, administering cloud services, and supporting security and compliance requirements in our regulated healthcare environment.
Key Responsibilities:
- Desktop & Client Support
- Deliver front line desktop support for a combination of Windows and Mac workstations
- Document and remediate technology environments in new client sites
- Maintain inventory of technology assets and technical documentation in support of audit and regulatory reviews
- Support business technology operations onsite at the Cambridge, MA headquarters
- Cloud & Identity Management
- Maintain and enhance Microsoft365 services (SharePoint, Intune, OneDrive, Outlook)
- Maintain and enhance Google Workspace services (Gmail, Meet, Drive, Cloud Identity)
- Maintain and enhance Okta identity services
- Experience with troubleshooting and deploying applications leveraging Single Sign On protocols (SAML, OIDC, OAuth, SCIM)
- Systems Administration
- Administer storage infrastructure such as file shares, SaaS platforms and on-premise storage appliances
- Manage MDM platforms for iOS, Android, Mac & PC platforms
- Collaborate cross functionally as needed to support line of business applications, maintain infrastructure, and document SOPs needed by the business
- Occasional after-hours work may be required along with on-call rotation
Required skills:
- 3+ years working in a Hybrid Cloud, Windows and Mac environment
- Deep understanding of fundamental networking and enterprise technologies like DNS, SSL, TCP/IP networking, security best practices, disaster recovery and business continuity
- Ability to stand up new Microsoft tenants and manage Microsoft 365 at tenant level.
- Familiarity with AWS services and design concepts
- Ability to run projects independently with little supervision
- Strong problem-solving and communication skills
- Experience supporting regulated technology environments
Preferred skills:
- Bachelor's degree in Computer Science, Information Technology or a related discipline or equivalent work experience
- Experience in Data loss prevention and data tagging
- Experience in device trust and conditional access
- Experience in EDR and endpoint management
- Experience working in an MSP environment
- Azure administration experience
- Familiarity with HIPAA, working in FDA regulated environments, biotech or clinical experience
- Familiarity with Agile project methodologies
- Experience in healthcare technology settings
Some of our benefits include:
- Vision/Dental/ Medical Insurance
- Life/Disability Insurance
- Parental Leave
- Stock Options
- Flexible Work Hours
- Unlimited Paid Time Off
At Iterative Health, we’re actively working towards creating an environment that is representative of the diversity of patients our technology serves. We are focused on building an equitable and inclusive culture, and by extension, hiring process. If you require any accommodations to make the application process or interviewing experience more accessible to you, please contact [email protected].
Top Skills
Iterative Health Cambridge, Massachusetts, USA Office
Our Cambridge office is located right in the heart of Harvard Square, amidst the buzz of student energy and tech innovation. We are close to a great set of restaurants and cafes, and easily accessible by bus and the T.
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