IT System Specialist

What You'll Do

• At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing:
IT Support & Administration (80%)
• Provide day-to-day support for end-user Windows and Mac workstations, office software, and licensing.
• Respond to service desk tickets and deliver timely resolutions to technical issues.
• Assist in the installation, configuration, and maintenance of software systems.
• Monitor system performance, identify issues, and escalate as needed.
• Manage user account provisioning and permissions across various systems.
• Maintain an accurate and up-to-date inventory of all IT assets, including hardware (laptops, desktops,  networking equipment, peripherals) and software licenses.
•  Configure, deploy, and troubleshoot VPN client software for remote users.
• Support employee onboarding and offboarding, ensuring smooth transitions.
IT Projects & Technical Support (20%)
• Assist with IT projects by participating in product evaluation,  providing basic technical support and executing entry-level tasks.
• Help implement new IT solutions under the direction of senior team members.
• Contribute to technical aspects of IT initiatives as needed.

Who You Are

• You are comfortable with IT troubleshooting and support, and eager to develop your skills.
• You have clear, concise, and articulate written and verbal communication skills.
• You possess strong organizational skills and can quickly reprioritize tasks as needed.
• You have a curiosity and growth mindset, with a proactive approach to learning and development.
• You demonstrate empathy and respect for coworkers, partners, and customers.
• You are a problem-solver with enthusiasm, patience, and thoroughness.

Experience You’ll Need

• 2+ years in IT support, system administration, or a related field
• Experience supporting a remote staff
• Some experience with Google Workspace and/or Microsoft Azure.
• Proficient in managing Mac and Windows computer systems.
• Familiarity with VOIP phone systems, Enterprise Malware, and MDM software solutions.
• Exposure to IT project support or small-scale project tasks.
• Some basic understanding of scripting and automation tools, including PowerShell.
• Experience with ticketing systems (e.g., Jira Service Desk, Salesforce, ConnectWise).
• Understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, routing, firewalls).
• Experience with VPN technologies and client configuration (e.g., OpenVPN, FortiClient, Cisco AnyConnect).

Experience That's a Plus

• Any of these are great, and none are required:
• Experience resolving user-reported issues and managing service tickets.
• Familiarity with identity providers like Okta.
• Experience with workflow automation tools (e.g., Make, Zapier).
• Experience supporting Salesforce.
• Exposure to Cloud Service providers such as AWS
• Familiarity with managing IVR systems ( e.g. phone.com, Amazon Connect )
• Familiarity with installing, configuring, and managing servers (both physical and virtual).
• Knowledge of virtualization platforms (e.g., VMware, Hyper-V).
• CompTIA A+, CompTIA ITF+, CompTIA Network+,  and ITIL certifications

Work-life and Culture

• Most of our roles offer the opportunity to work remotely
• If you are in the Seattle area, we offer a vibrant office space in the historic and beautiful Smith Tower, in the heart of Pioneer Square
• We prioritize applicants near one of our employee clusters and offer one or more local gatherings per year
• We provide outstanding benefits including family medical, dental, vision, disability, 401(k) administration and $1k match per year and thoughtful paid time off
• We offer 12 weeks of paid parental leave to all FTE employees (birthing and non-birthing) after 1 year, and four-week paid sabbatical leave after four years
• We offer a competitive total compensation package that includes monthly health insurance premiums, bonuses and long-term stock options for every employee
• We love to lift each other up through company-wide slack channels such as #puppiesandpets, #omnidian-wellness, #praiseandbooms and #sustainablefuture
• We have affinity groups to help employees feel seen and supported, such as Rainbow Array, BIPOC, Thriving Survivors, Vets at Omnidian, Black Lights Matter and Neurospicy R Us
• We are a passionate, mission driven team that believes in collaboration, mutual respect and trust. For examples, come Discover our Story!

Grow With Us

• We mentor and invest in our employees and prioritize them for future opportunities. Check out our Instagram reels to see a few career journey examples
• Internal candidates: Check out our advice on Internal Transfer: Job Application Process
• Here are the next roles in this career track:
• Systems Associate
• Systems Specialist
• Sr Systems Specialist
• Systems Administrator
• We’re a fast-growing startup, which means we’re constantly reinventing processes, adding new products, and asking people to use all of their skills and talents. That means there’s gonna be a lot of opportunities for you to grow, which also means you will likely be stretched in ways you’ve never experienced in a job before. If you are resilient, determined, and not afraid of a big challenge, come apply.