IT System Administrator

Responsibilities:

• Administer Jira Cloud and Jira Service Management  including workflows, permission schemes, screens, issue types, fields, automations, SLAs, queues, request portals, approvals, and reports.

• Support and maintain integrations between Jira and tools such as GitHub, Slack, Google Workspace, and other business systems.

• Administer Google Workspace, including user provisioning, Gmail, Drive, Calendar, Groups, Meet, shared drives, security settings, and access policies.

• Provide technical support for macOS devices, business applications, SaaS tools, authentication, account access, and employee technology needs.

• Manage the full employee lifecycle onboarding, offboarding, and role changes  including device preparation, software installation, account management, and access provisioning.

• Maintain accurate IT asset records, including laptops, accessories, software licenses, and device ownership.

• Own IT documentation and knowledge base, including SOPs and troubleshooting guides.

• Own the administration, support, and maintenance of company SaaS platforms - evaluating, onboarding, and managing third-party tools as the business grows.

• Support IT security practices including MFA enforcement, access reviews, device compliance, and least-privilege access.

Requirements:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or equivalent professional experience.

• 4+ years of experience in IT support, IT operations, systems administration, or SaaS administration.

• Hands-on experience administering Jira Cloud, including workflows, permissions, screens, fields, automations, dashboards, and reporting this is a core requirement.

• Strong knowledge of Jira Service Management and ITSM concepts: request management, incident management, SLAs, queues, approvals, and service portals.

• Experience administering Google Workspace, including user provisioning, groups, shared drives, and security/access policies.

• Strong working knowledge of macOS setup, support, troubleshooting, and application management.

• Solid understanding of user access management, account lifecycle, permissions, and basic security practices.

• Self-directed, detail-oriented, and able to manage a ticket queue independently in an on-site environment.

Nice-to-Have:

• Experience with Okta for SSO, MFA, user provisioning, lifecycle management, and access policies.

• Experience with Jamf or another MDM platform for macOS device management.

• Familiarity with Apple Business Manager.

• Experience with Atlassian Marketplace apps such as ScriptRunner, Assets/Insight, Tempo, or similar.

• Familiarity with security or compliance frameworks such as SOC 2 or ISO 27001.

• Basic networking knowledge: DNS, DHCP, VPN, TCP/IP.