Provide Tier 1/2 IT support including onboarding/offboarding, hardware/software configuration and upgrades, maintain server/network/telephony infrastructure, manage licenses and asset tracking, generate documentation and knowledgebase articles, assist procurement, and expand AI (CoPilot) usage. Based in Delta with occasional Vancouver travel.
About Tribe
Tribe is the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and Toronto. We develop our platforms in-house, and we are proud of our Tribe Home community platform. Tribe is a publicly traded company on the Toronto Venture Exchange under TRBE.
The Role
Tribe Property Technologies is looking to fill a mid-level position with the opportunity for training to expand responsibilities and duties. Reporting to the Director, Information Technology, this role would be responsible for providing Tier 1/2 IT support to end users, generating documentation, assisting with licensing and procurement, maintaining server and network infrastructure, as well as assisting with general operations tasks. Utilizing and expanding the use of AI within the organization will be an important aspect of the role.
This position will be based primarily out of our Delta office with occasional travel to our Vancouver office.
Key Responsibilities
• Take ownership of technical responsibilities for employee onboarding and offboarding
• Configure and troubleshoot computer hardware and software components
• Test network and computer systems to verify functionality and performance
• Perform hardware and software upgrades to achieve optimum performance
• Assist in maintaining IT infrastructure by responding to help desk tickets
• Provide support for access to printers, networks, telephones, and other resources
• Order and stock equipment and supplies when necessary
• Provide basic computer user training to other employees
• Assist with ongoing configuration of telephony system
• Generate support knowledgebase articles and standard operating procedure documents
• Assign and maintain software licenses
• Maintaining asset tracking system and labeling of devices
Education and Qualifications
• Diploma or Degree Computer Science or IT related field or equivalent experience
• Microsoft Office 365 configuration and management experience
• Competence with Microsoft & Apple Operating Systems
• Expertise with Microsoft Office Suite applications (Word, Excel, Outlook, PowerPoint)
• Competence with mobile device operating systems (Android & iOS)
• Experience with IP subnets, DNS, DHCP, and WiFi SSIDs
• Understanding of Microsoft Active Directory
• Microsoft Certifications a plus
• Understanding of AI, specifically CoPilot and CoPilot Studio, a plus
• ITIL Certification a plus
• Strong written and verbal skills
• Attention to detail
• Calm demeanor
• Must have a valid BC driver’s license and vehicle
What We Offer
At Tribe, we believe that great work starts with a great workplace. As part of our team, you’ll enjoy:
• Generous Paid Time Off
• Comprehensive Benefits
• Professional Development
**Please note that this is not a remote position and applicants may be tested for knowledge and competence.
Tribe is the sixth largest strata/condo and rental management company in Canada with offices in downtown Vancouver, Delta, Victoria, Kelowna, Kamloops, Calgary and Toronto. We develop our platforms in-house, and we are proud of our Tribe Home community platform. Tribe is a publicly traded company on the Toronto Venture Exchange under TRBE.
The Role
Tribe Property Technologies is looking to fill a mid-level position with the opportunity for training to expand responsibilities and duties. Reporting to the Director, Information Technology, this role would be responsible for providing Tier 1/2 IT support to end users, generating documentation, assisting with licensing and procurement, maintaining server and network infrastructure, as well as assisting with general operations tasks. Utilizing and expanding the use of AI within the organization will be an important aspect of the role.
This position will be based primarily out of our Delta office with occasional travel to our Vancouver office.
Key Responsibilities
• Take ownership of technical responsibilities for employee onboarding and offboarding
• Configure and troubleshoot computer hardware and software components
• Test network and computer systems to verify functionality and performance
• Perform hardware and software upgrades to achieve optimum performance
• Assist in maintaining IT infrastructure by responding to help desk tickets
• Provide support for access to printers, networks, telephones, and other resources
• Order and stock equipment and supplies when necessary
• Provide basic computer user training to other employees
• Assist with ongoing configuration of telephony system
• Generate support knowledgebase articles and standard operating procedure documents
• Assign and maintain software licenses
• Maintaining asset tracking system and labeling of devices
Education and Qualifications
• Diploma or Degree Computer Science or IT related field or equivalent experience
• Microsoft Office 365 configuration and management experience
• Competence with Microsoft & Apple Operating Systems
• Expertise with Microsoft Office Suite applications (Word, Excel, Outlook, PowerPoint)
• Competence with mobile device operating systems (Android & iOS)
• Experience with IP subnets, DNS, DHCP, and WiFi SSIDs
• Understanding of Microsoft Active Directory
• Microsoft Certifications a plus
• Understanding of AI, specifically CoPilot and CoPilot Studio, a plus
• ITIL Certification a plus
• Strong written and verbal skills
• Attention to detail
• Calm demeanor
• Must have a valid BC driver’s license and vehicle
What We Offer
At Tribe, we believe that great work starts with a great workplace. As part of our team, you’ll enjoy:
• Generous Paid Time Off
• Comprehensive Benefits
• Professional Development
**Please note that this is not a remote position and applicants may be tested for knowledge and competence.
Similar Jobs
Software • Defense
Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.
Top Skills:
BrexGoogle WorkspaceJIRAmacOSSlackWindows
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide application support and troubleshooting, optimize operational processes, translate business requirements into technical specifications, collaborate with stakeholders, monitor application performance, produce reports, and support vendor, tool administration, systems access, financial/regulatory processes, monthly releases, and communications to minimize downtime and improve efficiency.
Artificial Intelligence • Fintech • Insurance • Marketing Tech • Software • Analytics
Provide application support and troubleshooting, optimize operational processes, translate business requirements into technical specifications, collaborate with stakeholders, and monitor/report on application performance to ensure system reliability, readiness for monthly releases, and continuous improvement.
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
