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Provide technical support for hardware, software, and network systems; troubleshoot and resolve user issues; maintain and configure systems and networks; implement cybersecurity protocols; install and configure systems and provide end-user support.
This is an exciting opportunity for a technically skilled IT Support Specialist to maintain company systems and provide technical assistance to staff.
This position is remote, if desired.
Key Responsibilities
- Troubleshoot hardware and software issues
- Maintain network systems
- Provide end-user support
- Implement cybersecurity protocols
- Install and configure systems
Skills and Qualifications
- Associate or Bachelor degree in IT or related field
- 2+ years IT support experience
- Knowledge of networking and Windows systems
- Strong problem-solving skills
Benefits
Competitive salary based on experience, $60,000–$85,000
Medical, dental, vision insurance
401(k) with match
Professional certification reimbursement
Paid time off
Job Type: Full-time
Pay: $60,000.00 – $85,000.00 per year
Benefits:
401(k)
Health insurance
Paid time off
Work Location: Remote or On-site
Top Skills
Windows,Networking,Cybersecurity
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
