Provide remote technical support for hardware, software, and network issues; install, configure, and maintain computer systems and LAN/WAN; troubleshoot system and network problems; assist with VPN setup; use Remedy, Jira, and other IT management tools; collaborate with IT team.
This is a remote position.
Job Summary:
We are seeking a skilled IT Support professional to join our team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. This role requires a strong knowledge of desktop support, operating systems, computer networking, and troubleshooting techniques.
Responsibilities:
- Provide technical support to end-users for hardware, software, and network-related issues
- Install, configure, and maintain computer systems
- Troubleshoot system and network problems
- Set up and maintain LAN/WAN networks
- Assist with VPN setup and support
- Collaborate with the IT team to resolve issues promptly
- Utilize tools such as Remedy, Jira, and other IT management software
Qualifications:
- Proficiency in Linux, Mac OS, and Windows operating systems
- Strong knowledge of computer hardware components
- Experience with computer networking concepts
- Familiarity with VPN technologies
- Ability to diagnose and resolve technical issues
- Excellent problem-solving skills
- Strong communication and interpersonal abilities
This position offers a competitive salary based on experience and skills. Join our team to enhance your IT support capabilities in a dynamic work environment.
Similar Jobs
Insurance
Provide advanced end-user technical support and act as an escalation point. Administer user accounts, access control, Okta and Google Workspace; manage assets and onboarding; lead small-to-medium IT projects; document processes; train users and junior staff; troubleshoot macOS and Windows systems and networking; identify and implement process improvements.
Top Skills:
Google WorkspacemacOSNo-Code Automation ToolsOktaPythonTerraformWindows
Insurance
Provide day-to-day IT support for internal users, focusing on AMS360 and Vertafore products. Troubleshoot software, access, workflows; document interactions; support onboarding, system enhancements, UAT, and cross-functional issue resolution.
Top Skills:
Agency Management SystemAms360Vertafore Products
Marketing Tech • Software • Consulting
Provide first-line internal IT support, manage device lifecycle and inventories, handle provisioning/deprovisioning, optimize software/licenses, assist on technical projects, and maintain documentation and onboarding processes.
Top Skills:
AsanaGoogle WorkspaceHubspotLastpassNinetyPandadocSlackTogglZoom
What you need to know about the Boston Tech Scene
Boston is a powerhouse for technology innovation thanks to world-class research universities like MIT and Harvard and a robust pipeline of venture capital investment. Host to the first telephone call and one of the first general-purpose computers ever put into use, Boston is now a hub for biotechnology, robotics and artificial intelligence — though it’s also home to several B2B software giants. So it’s no surprise that the city consistently ranks among the greatest startup ecosystems in the world.
Key Facts About Boston Tech
- Number of Tech Workers: 269,000; 9.4% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Thermo Fisher Scientific, Toast, Klaviyo, HubSpot, DraftKings
- Key Industries: Artificial intelligence, biotechnology, robotics, software, aerospace
- Funding Landscape: $15.7 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Summit Partners, Volition Capital, Bain Capital Ventures, MassVentures, Highland Capital Partners
- Research Centers and Universities: MIT, Harvard University, Boston College, Tufts University, Boston University, Northeastern University, Smithsonian Astrophysical Observatory, National Bureau of Economic Research, Broad Institute, Lowell Center for Space Science & Technology, National Emerging Infectious Diseases Laboratories
