We are seeking a self-motivated and detail-oriented IT Support Engineer to join our IT team. This role is ideal for individuals passionate about technology and eager to strive in a career in IT support. You will provide first-line technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems.
Key Responsibilities:
· Respond to user inquiries via phone, email, or ticketing system in accordance with our SLA.
· Diagnose and resolve hardware, software, and network issues for desktops, laptops, and mobile devices.
· Install, configure, and maintain operating systems and applications.
· Assist with user account management (Active Directory, email, permissions).
· Document issues and resolutions in the IT ticketing system.
· Escalate complex problems to senior level engineers or relevant teams.
· Support routine maintenance tasks such as updates, patches, and backups.
· Provide basic training, onboarding, and guidance to users on IT tools and best practices.
Requirements
· Associate degree or equivalent in IT, Computer Science, or related field (bachelor’s preferred).
· A solid understanding of Windows 11 and/or macOS environments.
· Familiarity with networking concepts (TCP/IP, DNS, DHCP).
· Strong problem-solving and communication skills.
· Ability to work independently and as part of a team.
· Customer-focused attitude and willingness to learn.
Preferred Skills:
· Experience with ticketing systems (e.g., ServiceNow, Tikit, Jira).
· Experience working with Microsoft 365 suite and collaboration tools.
· Basic scripting or automation skills (PowerShell, Bash) is a plus.
Benefits
- Medical, Dental & Vision Insurance
- Health Savings Account, including employer contribution
- Retirement Plan (401K) with company match
- Profit Share Bonus Plan
- Life Insurance
- Paid Time Off
- Family Leave
- Short Term & Long-Term Disability
- Tuition Reimbursement
- Wellness Resources, including discounted membership to Lifetime Fitness
- Generous onsite café
- Paid holidays
Salary Range: $60-70K
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